Volunteer Support Representative

Post It Love is a nonprofit dedicated to writing handwritten notes of encouragement for elementary students. Our mission is to provide emotional support to students through positive affirmations, helping them build resilience, self-esteem, and perseverance.

We are looking for a dedicated and friendly Volunteer Support Representative to join our team and assist with handling inquiries from current and prospective volunteers.

Position Overview : We are seeking an enthusiastic and organized individual to serve as our Volunteer Support Representative .

This role involves answering incoming calls, responding to volunteer inquiries, and providing general information about Post It Love's mission and programs.

You will play a key role in ensuring our volunteers feel supported and informed.

Responsibilities :

• Answer incoming phone calls and respond to volunteer questions in a friendly and professional manner
• Provide information about Post It Love’s volunteer opportunities, application process, and expectations
• Assist prospective volunteers with completing applications and explain the onboarding process
• Maintain accurate records of volunteer inquiries and provide timely follow-up
• Address any concerns or issues volunteers may have and escalate them to the appropriate team member when necessary
• Collaborate with the Volunteer Coordinator to ensure seamless communication and support for all volunteers
• Help schedule volunteer orientations and training sessions
• Offer excellent customer service and uphold the positive, uplifting spirit of Post It Love

Requirements :

• Strong verbal communication and active listening skills
• Previous experience in customer service, volunteer coordination, or a related field is a plus
• Friendly and approachable demeanor with the ability to convey empathy
• Organized, with the ability to manage multiple tasks and stay on top of follow-ups
• Basic proficiency with phone systems and data entry
• Ability to work independently and as part of a team
• Passionate about Post It Love’s mission and values

Benefits :

• Opportunity to make a meaningful impact in the lives of students
• Be part of a collaborative and supportive team
• Flexible hours (part-time or full-time options available)
• Remote options may be considered

How to Apply : If you are a warm, outgoing individual who enjoys helping others and supporting a good cause, we would love to hear from you! Please submit your resume to kelsey@postitlove.

com and fill out the application :