Admin CSR Assistant

Job Description

Our company is looking for a versatile and highly-organized candidate to perform personalized customer / administrative duties scheduling subcontractors, evaluating the subcontractor's work and completing warranty claims within 7 days for both active and closed out communities.

In addition, the Customer Service Representative will carry out homeowner orientations and follow-up with homeowners periodically at designated times.

Pay : $18.00 - $25.00 per hour

Job responsibilities

• Handle inbound service calls from prospective clients
• Make outbound calls and provide additional information as needed
• Effectively communicate policies and procedures
• Maintain individual and team service quality goals
• Provide assistance to clients on change requests, taking payments and other service needs directly related to customer profile
• Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results
• Ensure accurate and timely service and respond quickly and proactively to customer requests
• Maintain customer records in company CRM tool
• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Copying, scanning, and faxing documents, as well as taking notes.
• Preparing facilities for scheduled events and arranging refreshments, if required.
• Ordering office supplies and replacements, as well as managing mail and courier services.
• Observing best business practices and etiquette.

Requirements

Requirements

• High school diploma or GED.
• Exceptional interpersonal CSR / Admin skills
• Excellent verbal and written communication skills
• Proven ability to provide clients with a first call resolution
• Ability to develop strong client relationships and adjust as needed for each customer
• Certification in secretarial work, office administration, or related training.
• 1-2 years of experience as a personal assistant with call center experience would be advantageous.
• Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
• Advanced typing, note-taking, record keeping, and organizational skills.
• Ability to manage internal and external correspondence.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.

Benefits

Compensation & Benefits

• Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate
• Transport reimbursement
• Paid training
• Paid vacation
• Paid holidays
• Employee wellness program

Remote opportunity :

This position can be done entirely remotely as long as the team member has access to a fast, reliable internet connection and a dependable cell phone connection.

A quiet / uninterrupted work space will be needed as well.

N : B : Do not apply for this job position if you have a FULL TIME job. Webley construction is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.