Overview
At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple part-time seasonal Customer Care Specialists, a role that is vital to our company's success.
You will be responsible for providing a positive customer experience through compassion and problem-solving.
We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so. Current Customer Care Specialist, with Foot Locker since 2000.
This position provides flexible scheduling and the opportunity to make some extra money for the holidays!
This is a seasonal position that will end on or before 2 / 1 / 2025 and is located on-site in our Wausau, Wisconsin office.
Scheduling : Hours are available Monday-Friday between 7am-9pm. A minimum of 8 hours of availability per week is required.
You would set your own availability for scheduling within these parameters.
Compensation : $16 / hour
Training : You would attend 3 weeks of Customer Care Training from either 8 : 00am-12 : 30pm or 4 : 00pm-8 : 30pm Monday-Friday beginning October 14.
What our employees say they love most about working here :
- Their coworkers!
- Flexibility & work / life balance
- The atmosphere : welcoming & sense of belonging
- Recognition and appreciation from leadership
- Problem-solving and helping customers
- Learning about the business
- Laid back environment
- Weekends off
Responsibilities
- Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
- Empathizing with and prioritizing customer needs
- Efficiently entering customer information and conversation notes into the order management system
- Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers
Qualifications
- Proficient computer navigation skills including ability to multi-task
- Positive attitude
- Ability to be polite and professional while speaking to customers
- Previous customer service experience is helpful but not required
LI-AF1
Benefits
- 30% employee discount
- Casual dress code Wear your sneakers to work!
- Recognition and appreciation programs
- Learning and development platforms
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