Customer Development Insights Manager - Costco

Business Unit Description :

Here's what all the hype is about : Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders.

We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are part of our holding company, BellRing Brands (NYSE : BRBR).

We have a simple, yet powerful, formula for our success, which we’ve been nailing for over 15 years. We start off with an organization powered by our company purpose Changing Lives with Good Energy.

Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values.

Purpose-driven, connected employees who are consistently mastering new skills deliver amazing business results. And winning companies with amazing people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture.

We don’t mind sharing our formula since, as people who we believe in the power of changing lives with good energy, we think the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives alongside some truly amazing colleagues.

Why don’t more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off.

It also takes resisting the urge to try to control people, and instead trusting them to make the right decisions. The results of our vibrant culture speaks for themselves : We were certified as a Great Place to Work™ for the 8th year-running in 2024.

And we currently rank #2 on Fortune Magazine’s Best Workplaces in our category, and in the top 12 for each of the last 5 years.

We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most : Year-round ½ day Fridays, in-office massages, free lunches & snacks, dogs in the office, month-long cultural and diversity celebrations, monthly over-the-top in-office events like bring your kids to work day, 6% 401k match after 1 year, as-needed sick leave, generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, walking meetings, free exercise classes, and company-paid gym membership for Emeryville-based employees.

PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey.

Does this sound like you? Then read on #LI-hybrid

Responsibilities : The Role

The Role

The Customer Development & Insights Manager will be responsible for developing strategic business opportunities for Costco Wholesale.

This role will report to the Costco Sales Director and the primary responsibility will be to provide insights pertaining to current business trends as well as recommendations on future developments and Customer forecasting.

In addition, this role owns building out weekly communication to the Costco Team and PNC Leadership by pulling data and building an executive summary on key insights or changes to business.

This role needs a deep understanding of the business and how to build executive summaries and presentations that provide compelling data on the customer internally.

They will also assist in building out customer presentations designed to target and increase sales results and consumer penetration.

The role will provide recommendations to grow both our current business as well as the department simultaneously.

For Seattle area Candidates :

This remote position will be based out of our of the Greater Seattle, WA area and each remote employee comes to our Emeryville, California headquarters at least quarterly for various meetings, such as annual departmental team building and planning meetings, annual plan kick-off all-hands meeting, quarterly state-of-the-company updates, or other large cross-functional meetings.

The expected pay scale for this role is $125k to $135k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.

For Bay Area Candidates :

The position will be based out of our 60,000 sq. foot, modern Emeryville, California office. WE ARE A CULTURE OF PERSONAL CONNECTON, WHICH IS WHY WE’VE CHOSEN A PERMANENT HYBRID WORK ENVIRONMENT WITH NORMS THAT EQUATE TO 2-3 DAYS MID-WEEK IN THE OFFICE FOR EMPLOYEES BASED IN NORTHERN CALIFORNIA.

The expected pay scale this role is $130k to $140k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.

You’re excited about this opportunity because your time will be filled with

Strategic customer centric development to influence and drive growth and increased penetration

Provide insights and recommendations to develop custom new packs and creative programs

Educate both internally and externally on trends and opportunity gaps at the customer level

Customer Level Insights Development : 50% of Time

Develop customer-specific insights to build understanding of account. Help provide insights and customize the National PNC Category Selling story

Work cross functionally with internal HQ category, Sales Strategy, and Marketing on new item development and sell stories based on customer level category insights

Manage the new item setup process and track and analyze new item introductions

Provide weekly update on Costco Business internally up to PNC Leadership

Own Weekly Costco Meeting to review WOS and inventory changes / challenges

Owns running weekly CRX / IRI reports for Costco Team and providing key insights on data

Maintain price value audits for customer reporting and internal channel management

Competitive analysis with report out both internally and externally

Engage Costco external partners to maintain programs and program development and partnerships

Attend all Costco Meetings to provide insights as needed

Strategic Planning : 30% of Time

Assist Director in building out Costco Presentations

Leverage available reports / Numerator to extrapolate both short term and long-term actionable insights for business

Maintain reporting as well as current trends and gaps for both Costco and internal stakeholders

Document competitive product entries and impact to both the category and our brands.

Participate in the Integrated Business Planning (IBP) process, proving key customer insights to inform sales, production, and financial planning.

Lead forecasting efforts to ensure they reflect both market conditions and customer sales strategies

Annual plans development and implementation : 20% of Time

Participate in annual plan development for current year and 5- year horizon

Assist in development of Joint Business Planning Meeting

Ensure continuity for all volume driving activities throughout all PNC systems to ensure flawless execution

Qualifications :

What are we looking for?

Education :

Bachelor’s degree or equivalent work experience

Experience :

3+ years of relevant Sales experience within Consumer-Packaged Goods (CPG) industry

Previous experience working on Costco projects / Support is preferred

Experience with Data analytic and systems (IRI)

Proficient experience with reporting tools and platforms, Excel and reporting analytics

Financial impact analysis / ROI reporting

Effective short- and long-term forecasting capabilities

Experience in demand forecasting

Skills :

Must be willing to travel up to 30% (if not in WA), 20% if in WA

Independent, self-driven individual with the ability to build vs. manage

Collaborative teamwork and alignment

Creative approach with a desire for continuous improvement

Expertise in sales and category management within CPG

Proficient in data driven decision-making and strategic planning

So, if after reading through this long list you’re thinking I’m not sure I meet 100% of these requirements, should I still apply?

YES if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!

Select 5 Key Capabilities & Traits Important to Add to and Diversify your Current Team :

Being all-in

Be a builder

Start & end with consumer

Embody a strategic mindset

Challenge ideas respectfully

You will thrive here and may just do the best work of your life if

You want to be an integral part of shaping and nurturing an amazing work culture

You like trying out novel minimum viable product people-related ideas

You can be flexible in your approach to people challenges and abandon past practices if they don’t make sense or would lead to a poor outcome

You enjoy making people-centric decisions and finding ways to say yes’ as often as possible to impactful and important priorities for the business or team

You are comfortable being natural, casual, open, and even a bit playful at work

You can be friendly, vulnerable, and self-deprecating in one moment, and deal with a challenging, delicate people-related matter as a professional in the next

You can do periods of focused, deep work on projects that drive the needle

This may not be your ideal next career move if

You like a lot of structure, rules, and uniformity

You like order, hierarchy, command and control management

You want to build lots of processes, systems, governance, or policies

Dealing with ambiguity or experimentation are not your jam

You try to resolve challenging interpersonal situations over email or instant messaging

You like managing from behind your computer and demonstrating excellence through email

You tend to chase whatever shiny object presents itself during the day even if non-strategic

If we haven’t convinced you to apply already, here are some of our favorite perks and benefits :

Friday afternoons off (and of course a hefty PTO package plus 11 holidays)

401K match. Literally free money

Hybrid work with an average of 3 days a week in the office for local Emeryville, CA folks

All jobs are bonus-eligible

Free custom lunch twice a week. Plus plenty of snacks and shakes. For local Emeryville, CA

2 weeks of work from anywhere time to move your Big Rocks

Quarterly team building events / happy hours (city-wide scavenger hunt, bowling, ropes course, putt-putt)

Bring your dog to work (3 days / week)

Extended paid parental leave regardless of gender or familial make-up

We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.