Guest Room Inspector

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced.

You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded. - Reports rooms ready for occupancy.
• Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.
• Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel. - Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering;

prepares maintenance and work orders; follows up on completion with Engineering. - Ensures training for safe and proper usage of cleaning solutions and equipment.

• Updates and maintains correct hotel room status in computer system and on boards. - Prints and maintains permanent records of the following : room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate / ViP guests, group arrivals, and work orders.
• Communicates with other departments as needed in order to accomplish tasks. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries.
• Assists management with action plans, coaching sessions, or additional training as needed. - Assists with cleaning rooms, delivering room calls, and dispatch when needed.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; some college or combination of college and industry experience preferred. - One to two years of hotel housekeeping or related experience required.
• Demonstrated knowledge of Housekeeping / Laundry / Hotel department policies and procedures. - Must have strong written and verbal communication skills;

must be fluent and literate in English. - Ability to learn detailed inspection routines. - Must have strong leadership skills.

• Ability to prioritize work load. - Ability to maintain a high level of confidentiality and professionalism. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented.

STAY IN THE GAME. FOLLOW US.