Customer Service Representative

We are seeking a customer service professional with an excellent track record of order expediting and customer care. This highly organized individual will work from our San Francisco gallery, and will be responsible for order expediting and CS in multiple COUP D'ETAT locations.

Responsibilities

Processing customer orders via the ERP system, creating purchase orders and payment confirmation documents

Ensure all order details are reviewed and finalized including drawings for approval and product specifications

Maintain accurate order status, lead-time and order delivery reports

Liaise with line and artist vendors on a daily basis to ensure timely completion of all orders

Coordinate and / or track all shipping logistics for completed orders

Ensure customer and product related service issues are documented, resolved and completed to an exemplary conclusion

Demonstrate a high level of knowledge and product information for all COUP D'ETAT representative brands

Qualifications

3 to 5+ years of experience in an industry related customer experience or expediting role

Hands on experience with ERP software (Proficient in Netsuite or Salesforce a plus)

Proficient in Word and Excel

Highly proficient email correspondence and communication skills

Ability to quickly and accurately process high volumes of transactions

Ability to effectively manage rapidly changing priorities without compromising quality or thoroughness

Proactive problem solving skills and initiative

Proven methods of effective follow-up to creating trust and strong relationships with customers and vendors

Must respond well under pressure in a fast paced environment

Ownership and pride in your performance and its impact on a company's success