RN Poison Information Specialist (Uncertified)

We are recruiting for a RN Poison Information Specialist (Uncertified) to join our team!

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Department

RMPDS Poison Call Ctr

Job Summary

The RN Poison Information Specialist works under general supervision, provides phone consultation and education to consumers and health care professionals regarding human and animal exposures to known & unknown medications, chemicals and other substances.

Essential Functions :

• Assessment :
• Asks direct questions to elicit information in order to assess patient's status.
• Obtains history of poisoning event including answers to who, what, when, where, how, and other relevant factors.
• Follows basic poison management procedures and assess the case for home observation / treatment or referral to health care facility. (30%)
• Recommendations :
• Provides first aid, poison prevention and basic treatment recommendations to the general public in easily understandable terms.
• Provides clear understandable treatment recommendations to health care providers after demonstrating competency and when cleared to do so by supervisor.
• Provides follow up calls for patient status, evaluates medical outcome.
• Provides support and guidance with firm directions given in step-by-step order in a calm manner.
• Manage and maintain queue awareness.
• Refers cases to Poison Information Specialist or Certified Poison Information Specialist CSPI for assessment and / or management per established guidelines.
• Performs basic mathematical calculations to determine mg / kg of ingested drugs / chemicals, calculates levels of toxicity and potential blood levels. (30%)
• Quality :
• Collects demographic and other information to generate statistics on calls.
• Documents notes in a clear and easily understood style.
• Cases pass routine and other quality reviews including chart and tape audits and peer review. (20%)
• PHES : Provides information to the Public utilizing FAQ's.Records all FAQ's in charts.Completes all required surveys. (20%)

Education :

Associate's Degree Required

Work Experience :

less than 1 year six months or more experience in medical call center, public health or other medical setting. Required

Licenses :

RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities :

• Basic computer knowledge / skills.
• Good verbal and oral communication skills- fast and correct typing at 30 WPM, ability to create grammatically correct responses without any spelling errors.
• Ability to comprehend, capture as well as interpret basic customer information.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
• Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service / assistance.
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Ability to make efficient use of resources.
• Good social skills.
• Ability to meet tight deadlines.
• Attention to detail.
• A sound knowledge of telephone etiquette.
• Ability to comprehend and appropriately use medical terminology

Shift

Evening (United States of America)

Work Type

Regular

Salary

$ - $ / hr

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to , and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF programÂ

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

Respect

Belonging

Accountability

Transparency

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