Receptionist - ACADEMY UNIVERSITY HILL

ABMG
Boulder, CO, US
Full-time

Job Description

Job Description

Description : Scope

Scope

The Receptionist position sets the stage for the experience that Residents, guests, vendors, and staff will have during their stay.

The Receptionist is one of the gatekeepers of Academy University Hill and offers residents, visitors and guests a first impression of our community.

The primary objectives of this position are to pleasantly and accurately provide information, answer calls, accept deliveries, and take messages.

Receptionists regularly interface with Academy residents and provide important feedback to management. It is important for the Receptionist to respect the values and wisdom of the Residents, exhibit an understanding of the aging process, and foster Residents’ independence, dignity, and freedom of choice.

From time to time the Receptionist may be asked to perform other duties that will support the overall objectives and mission of the Academy.

These may include arranging meetings, maintaining event calendars, or conducting research.

Essential Responsibilities

  • Greet visitors, residents, and staff and offer to direct them to meetings, common areas, or other parts of the community.
  • Take accurate and thorough messages or route calls effectively.
  • Make good decisions about appropriate transfer of information received at the reception desk.
  • Assist in reminding residents of mealtimes or other appointments.
  • Assist residents as needed.
  • Open and close individual shifts accurately and efficiently according to checklist provided by supervisor.
  • Keep the reception area, including the coffee bar, pleasant, comfortable, and neat.
  • Assist residents and guests in use of coffee machine.
  • Know how to use fax and copy machines.
  • Maintain records and files, as requested by supervisor.
  • Handle occasional light typing, filing, or data entry.
  • Sort and arrange the delivery of Academy mail, packages, flowers, etc. to the appropriate location.
  • Notify appropriate staff when leaving the reception area.
  • Make occasional deliveries or purchases.
  • Assist in routine mass mailings and other miscellaneous tasks.
  • Take requests from residents and communicate to appropriate department.
  • Assist the Community Life Director in making or taking calls related to events or activities.

General Responsibilities

  • Ensure that resident rights are respected at all times, especially in matters of confidentiality.
  • Help preserve the dignity and privacy of the Residents. Maintain confidentiality of resident records and information. Understand and follow the Residents’ Bill of Rights.
  • Communicate and / or document important information regarding the residents, according to Academy procedures.
  • Understand and follow security and emergency procedures at all times.
  • Maintain good relationships with residents, owners, employees, and co-directors.
  • Create and maintain a safe workplace. Report unsafe areas or situations to the appropriate director.
  • Model congruence with Safety and Standards of Conduct portions of the Employee Handbook at all times.
  • Relate to residents and staff in a courteous and respectful manner.
  • Display honesty and integrity.
  • Participate in job-related training.
  • Attend scheduled meetings with supervisor.
  • Greet all residents, visitors, and co-workers in a friendly manner.

Qualifications

  • High school diploma.
  • Stable and relevant work history.
  • Sufficient computer skills to perform duties
  • Previous experience working with the public helpful.
  • Ability and willingness to work as a team.
  • Ability to follow written and verbal instructions.
  • Ability to communicate clearly and effectively.
  • Sense of humor and perspective in the face of multiple demands.
  • Demonstrated ability to maintain confidentiality and reliability on the job.
  • Maintain a valid and current driver’s license.

Physical Requirements

The work environment described here is representative of what an employee might encounter while performing the essential functions of the job.

Position requires writing, filing, walking, climbing stairs, bending, squatting and pushing a wheelchair containing a 150 lb.

Resident as necessary. Ability to lift and carry 20 lbs. may be required.

Requirements :

5 hours ago
Related jobs
Promoted
City of Longmont Colorado
Longmont, Colorado

OFFICE ASSISTANT - SENIOR CENTER (BILINGUAL). ...

Promoted
Massage Envy
Broomfield, Colorado

Massage Envy is looking for committed, friendly, upbeat and sales minded individuals to join our team! As a Front Desk Sales Associate at one of our Atticus Franchise Group Massage Envy franchised locations, the largest operator system for Massage Envy, you play an important role in driving our visi...

Promoted
Gold's Gym - CGG Operations LLC
Longmont, Colorado

Front Desk Associate - Gold's Gym Longmont. The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. ...

Promoted
Sunridge Hotel Group
Broomfield, Colorado

Front Desk/Guest Service Agent. Makes sure front desk, lobby and common areas are clean and organized. ...

Promoted
The Lash Lounge - Boulder
Boulder, Colorado

We are looking for a highly motivated and experienced Front Desk Associate for our salon. ...

Promoted
100% Chiropractic of Broomfield / Westminster, CO
Westminster, Colorado

Looking for an AMAZING Chiropractic Assistant to join our office! We are looking for a dynamic, friendly, self-motivated individual to fill an exciting position in our chiropractic office. Chiropractic Assistants will assist the Chiropractor in running the office and assisting with patient care. You...

Promoted
The Lash Lounge - Westminster
Broomfield, Colorado

We are looking for a highly motivated and experienced Front Desk Sales Associate for our salon. ...

Promoted
Stop `n Save
Erie, Colorado

Are you a dynamic individual with a passion for customer service and sales? Stop `n Save in Erie, Colorado is seeking a Full-Time and Part-Time Sales Associate/Cashiers to join our fun and energetic team. What would you do as a Sales Associate/Cashier. Are you a good fit for this Sales Associate/Cas...

Promoted
ABMG
Boulder, Colorado

The Receptionist is one of the gatekeepers of Academy University Hill and offers residents, visitors and guests a first impression of our community. Receptionists regularly interface with Academy residents and provide important feedback to management. From time to time the Receptionist may be asked ...

Promoted
Smashburger
Boulder, Colorado

Smashburger - Boulder is looking for a full time or part time Cashier and Customer Service team member to join our location in Boulder, CO. The Cashier and Customer Service position will be a blend of hospitality and operations. Additionally, the Cashier and Customer Service role will greet customer...