Account Director

We’re Arc lead shopper and retail agency within Publicis Groupe. Let’s face it, with more distractions out there than a TikTok FYP, shoppers are actively resisting brands like never before.

That’s why we do everything in our power to make our clients totally irresistible. Like, fresh out the oil, French fry-level irresistible.

And because we’re great at what we do, we made it our whole Thing. We call it Irresistible Commerce. We start by figuring out what’s standing in the way of growth and provide compelling creative solutions that are personal, valuable, and a whole lot of fun.

And not to brag, but it’s the reason we’re recognized by Adweek, ANA’s Reggie Awards, and the Effies and why Ad Age has named us a Best Place to Work.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

Job Description

An Account Director provides leadership to the Account Management service team in defining marketing objectives and creates the strategic plan for using holistic communications to achieve the client’s objectives.

A Director plans and directs the implementation of all client projects so that they run smoothly and flawlessly. Ensures all timelines, budgets and client expectations are met or exceeded.

Manages client’s budget to deliver the greatest value for the client’s dollars. Builds trust and acts as an advisor for internal and external clients.

Primary Responsibilities

Clients

• Directly manages all aspects of high-level projects with client.
• Acts as primary client advisor for strategic marketing.
• Communicates with client regularly to set project expectations, negotiate deliverables and obtain updates on the client’s business.
• Builds strong, trusting client relationships that go beyond social and build hunger for bold, untested ideas.
• Creates innovative, business solutions based on expert knowledge of the client’s business, industry, market trends and encourages new ideas from direct reports.
• Has global knowledge of client and brand initiatives, also has a grasp on client competitors.
• Analyzes and communicates in market results and monitors brand threats and opportunities.
• Is an expert in the client’s business, industry and relevant brands.
• Continuously integrates and leverages knowledge of client’s business, industry and market trends to create innovative communications ideas that move the client’s business forward.
• Identifies opportunities and makes suggestions for action.
• Leads initiatives to solve client’s business issues.
• Assists clients with creating yearly brand plan.
• Develops brand positioning profile and architecture.
• Provides input to client updates and in-marking tracking.
• Develops initiatives to grow client / agency business.
• Presents ideas with clarity and persuasive impact.
• Projects optimism and calm in the face of challenges.
• Resolves escalated issues, as needed.

Creative

• Provides guidance for internal team during development of creative brief.
• Oversees execution of brand idea from initial concept through final measurement.
• Makes suggestions for broadening the range of strategies and tactics employed on a given project or brand.
• Ensures creative product is developed according to deliverables.
• Provides meaningful feedback on the creative brief, exercises creative influence.
• Conducts testing meeting; identifies key learnings and creative implications.
• Advises on account implications of using new strategies or tactics.

Project Management

• Explores media options to determine the highest value for the client.
• Easily visualizes how ideas will play out in the marketplace and can create optimal plan for meeting budget and timing parameters.
• Determines alternate methods of meeting project deadlines / goals.
• Works with head legal counsel to resolve any issues that arise.
• Develops yearly deliverables plan and production budget with input from necessary agency partners.
• Anticipates issues in the creative and production processes and work to avoid them.
• Continuously improves agency execution by leveraging business knowledge and knowledge of the client’s business objectives;

ensures that other team members do the same.

• Partners with Executive Producer to determine opportunities to pool production resources across projects and start creative production early if possible.
• Gains support and ownership of all key stakeholders to execute project plans on time and budget.
• Reviews timelines and project plans weekly with Production.
• Maintains quality assurance and develops ideas for continuous improvement.
• Works in tandem with GM and Finance, knowledgeably manages the P&L, flagging issues.
• Looks across plan to maximize clients budget.
• Identifies opportunities to reduce costs.
• Steps in on day-to-day tasks, as needed based on Account Supervisor workload and / or experience.

Leadership

• Reinforces roles and accountabilities internally and with the client.
• Creates a positive agency / team culture.
• Encourages the team to contribute new, innovative ideas for improving the agency’s strategic competitive advantage.
• Identifies opportunities to incorporate sister agencies and ensures strategic alignment so that the best ideas get to market.
• Guides, advises, assists and stimulates all team members with the explicit goal of developing the next generation of account management talent at the agency.
• Creates opportunities for individuals to develop; performs timely evaluations of direct reports.
• Helps people see how they fit into the account’s and agency’s vision.
• Confronts others constructively on important issues and problems.
• Deals well with conflict and overcomes objections.
• Stands up for own viewpoints, actions or decisions, even in the face of strong disagreement and skillfully overcomes objections.
• Applies understanding of key financial measures to brand management and uses financial analysis to evaluate opportunities.
• Is concerned with agency’s profitability, and is alert to opportunities to build additional business from client.
• Has good judgment about which creative ideas will be effective.
• Fosters an environment conducive to the pursuit of creative ideas.
• Works seamlessly across agency functions and partner agencies.
• Shares information, ideas and opinions in a way that contributes to solutions.
• Solicits the input of others and makes everyone feel like part of the team.
• Actively seeks to understand the opinions of others and listens well.
• Effectively communicates, informs and involves others to achieve shared objectives.
• Senses opportunities and acts on them to build new ideas for increasing account revenue.
• Reconciles a variety of perspectives and brings them to collective agreement and action.
• Passionate about ideas, brands, the agency and our client’s business.
• Act in accordance with a set of world class professionals and personal standards.
• Determined, tenacious and tireless.
• Deals well with significant uncertainty, change and high pressure situations.
• Foresees and prepares for changing work demands.
• Deals well with significant uncertainty, change and high pressure situations.
• Anticipates trends and analyzes connections in trends to create innovative and quality solutions.
• Quickly sorts information to identify opportunities, alternative approaches or next steps.

Qualifications

9+ years of experience.

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include :

• Paid Family Care for parents and caregivers for 12 weeks or more.
• Monetary assistance and support for Adoption, Surrogacy, and Fertility.
• Monetary assistance and support for pet adoption.
• Employee Assistance Programs and Health / Wellness / Comfort reimbursements to help you invest in your future and work / life balance.
• Tuition Assistance.
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more.
• Matching Gifts programs.
• Flexible working arrangements.
• Work Your World’ Program encourages employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility).
• Business Resource Groups that support multiple affinities and alliances.

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Arc is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth, related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service, and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

All your information will be kept confidential according to EEO guidelines.

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