Responsibilities
Take inbound calls and sell Penske truck rental services to customers.
Handle high volume of calls daily, logging customer information, rental quotes, and notes in required systems.
Place follow-up calls on qualified leads.
Collaborate with Penske field locations, district offices, and management.
Resolve or escalate customer service issues.
Meet performance metrics for call quality standards and revenue goals.
Regularly meet with Supervisor to review results, progress towards goals and key metrics
Various duties as assigned to support the efficient operation of the call center.
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