Role : Genesys Reporting Consultant
Location : Newark, NJ (Onsite)
Job Type : Contract
Job Description :
- Looking for resource who has experience with IVR / Contact center data reporting.
- Experience with Genesys is preferred, but resources who have worked with IVR / Contact Center reporting using a different platform as well would work.
- Strong experience on Call center / contact center reporting and knowledge on contact center KPIs.
- Advanced knowledge of native Genesys Cloud CX Reports and Dashboards.
- With 8 10 years of experience Strong PowerBI or Tableau reporting, Design and Development.
- Big data, noSQL, SQL data query / extraction coding experience.
Genesys Reporting Consultant
Role: Genesys Reporting Consultant. Experience with Genesys is preferred, but resources who have worked with IVR/Contact Center reporting using a different platform as well would work. Looking for resource who has experience with IVR/Contact center data reporting. Strong experience on Call center / ...
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