Case Manager

Title : Case Manager

Work Location : Detroit MI 48226

Duration : 12 Months

Job Type : Contract

Work Type : Remote

ENGAGEMENT DESCRIPTION :

• The Care Manager RN leads the coordination of a multidisciplinary team to deliver a holistic person centric care management program to a diverse health plan population with a variety of health and social needs.
• They serve as the single point of contact for members caregivers and providers using a variety of communication channels including phone calls emails text messages and the client online messaging platform.
• The Care Manager RN uses the case management process to assess develop implement monitor and evaluate care plans designed to optimize the member s health across the care continuum.
• They work in partnership with the member providers of care and community resources to develop and implement the plan of care and achieve stated goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned :

• Lead the coordination of a regionally aligned multidisciplinary team to provide holistic care to meet member needs telephonic and / or digitally.
• The multidisciplinary team is inclusive of Medical and Behavioral Health Social Workers Registered Dietitians Pharmacists Clinical Support Staff and Medical Directors.
• Use the case management process to assess develop implement monitor and evaluate care plans designed to optimize the members health across the care continuum.
• Assess the members health psychosocial needs cultural preferences and support systems.
• Engage the member and / or caregiver to develop an individualized plan of care address barriers identify gaps in care and promotes improved overall health outcomes.
• Arrange resources necessary to meet identified needs (e.g. community resources mental health services substance abuse services financial support services and diseasespecific services).
• Coordinate care delivery and support among member support systems including providers communitybased agencies and family.
• Advocate for members and promote selfadvocacy.
• Deliver education to include health literacy selfmanagement skills medication plans and nutrition.
• Monitor and evaluate effectiveness of the care management plan assess adherence to care plan to ensure progress to goals and adjust and reevaluate as necessary.
• Accurately document interactions that support management of the member.
• Prepare the member and / or caregiver for discharge from a facility to home or for transfer to another healthcare facility to support continuity of care.
• Educate the member and / or caregiver about posttransition care and needed followup summarizing what happened during an episode of care.
• Secure durable medical equipment and transportation services and communicate this to the member and / or caregiver and to key individuals at the receiving facility or home care agency.
• Adhere to professional standards as outlined by protocols rules and guidelines meeting quality and production goals.
• Continue professional development by completing relevant continuing education and maintaining Certified Case Manager (CCM).

EDUCATION AND EXPERIENCE

• Nursing Diploma or associates degree in nursing required.
• Bachelor s degree in nursing strongly preferred.
• 3 years of clinical nursing experience in a clinical acute / postacute care and community setting required.
• 1 year of case management experience in a managed care setting strongly preferred.
• Experience managing patients telephonically and via digital channels (mobile applications and messaging) preferred.

CERTIFICATES LICENSES REGISTRATIONS

• Current active and unrestricted Michigan Registered Nurse license required
• Certification in Case Management (CCM) required or to be obtained within 18 months of hire
• Certification in Chronic Care Professional (CCP) preferred QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge skill and / or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES

• Ability to think critically be decisive and problem solve a variety of topics that can impact a member s outcomes.
• Empathetic supportive and a good listener.
• Proficient in motivational interviewing skills.
• Demonstrated time management skills.
• Organizational skills with the ability to manage multiple systems / tools while simultaneously interacting with a member.
• Must have intermediate computer knowledge typing capability and proficiency in Microsoft programs (Excel OneNote Outlook Teams Word etc.).
• Must embrace teamwork but can also work independently.
• Excellent interpersonal and communication skills both written and verbal.

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