CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Department : Program operations and Sales

Location : Chapel Hill, NC. Fully remote is acceptable

Job Type : Full-time and part-time, permanent

About REIN

REIN is a venture-backed technology company that solves the complexities of embedded insurance experiences, allowing global brands and insurers to innovate with ease and flexibility.

While REINs platform solution is uniquely positioned to bring the worlds largest brands and leading insurance carriers together, it is our team that truly sets us apart.

With seasoned operators and technology and insurance expertise, we have a healthy obsession for solving problems and delivering utmost value to our customers.

Our team is made up of self-starters who are driven to produce something great. We thrive in a culture where we understand that nobody has all the answers and were better when we work together.

Our offices are located in Maynard, Massachusetts, RTP, North Carolina and Halifax, Nova Scotia.

Note : Due to COVID19 restrictions, our staff is working remotely. Our Halifax, NS office has recently reopened under stringent physical distancing guidelines.

Pending the global health crisis, remote work will be considered for this position with the ideal candidate residing in close proximity to any of our offices to allow for scheduled office visits and in-person meetings.

Job summary

As a Customer Service Representative at REIN, you will be an integral member of a small team working with software applications and tools to innovate the way insurance works.

You will work closely with the REIN operations and engineering teams to learn the ins and out of our insurance products (and future products) enabling you to take that knowledge and work directly with our customers via chat, e-mail and calls.

For certain products, you will assist our customers with the provision of insurance quotes and binding policies. You will also provide daily product / service information and resolve any issues that our users might face, with accuracy and efficiency.

You'll be working in a professional but casual environment with highly technical individuals, and you'll need to help with formulating solutions for customers, as well as helping to inform product and process strategy from a customer service representative perspective.

Successful candidates will be tech savvy, have a passion for helping end-users and be willing to learn our insurtech platform and tools from start to finish.

Candidate must be comfortable with independent and collaborative work, as well as communicating by e-mail, chat & phone.

This position is remote, work-from-home. We are primarily looking for a full-time addition to our team but will also consider part-time applicants.

Responsibilities

• Identify, assess, and resolve each customer's needs to achieve customer satisfaction, including navigating carrier systems where applicable to facilitate the quoting and binding of policies
• Foster strong virtual relationships with our customers to maintain a high level of client retention and loyalty
• Effectively manage and prioritize work in a high growth agency
• Provide accurate, valid, and complete information about the online system to inquiring users
• Proficiency is utilizing company Commercial Lines rating systems
• Follow agency procedures as established in our procedures manual
• Handle user complaints professionally by providing appropriate solutions and, when there isnt one, being able to effectually communicate the situation to the appropriate party

Requirements

• Insurance related customer service experience
• Experience working with Commercial Automobile
• 220 P&C Insurance License Active in any state
• Technical literacy of mobile and desktop applications
• Problem solving skills
• Ability to work independently in a fast-paced environment
• Strong multi-tasking skills
• Team player with a can-do attitude

Compensation

Full time $45,000 - $60,000 per year

Part time : $16 - $19 per hour depending on experience