Job Description
Job Description
We are a growing, multi-location practice in Southern and Central Maine looking for a full-time Patient Care Services team member to deliver exceptional and professional patient care for our Saco, Gorham, and Standish locations.
Candidates must be willing to cover all three locations as needed. This is a regular, full-time position. Interested candidates must have a strong work ethic and an attitude to succeed.
We offer a generous salary, 401K retirement plan, health insurance, paid vacation time, and a fun work environment. The communities in Maine that we practice in offer a quality of life to include camping, hiking, fishing, skiing, golf, and boating.
If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required we provide comprehensive training.
Job Responsibilities
To provide excellent customer service to all patients, vendors, and consumers of Maine Optometry. To perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.
Job Duties
- Answer telephone, screen, and direct calls
- Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
- Handle inquiries from customers, family members, and vendors.
- Receive and sort mail and other deliverables.
- Maintain and organize the reception / waiting area.
- Operate a variety of office equipment including, but not limited to : copiers, phones, computers
- Input and retrieve data within the computer system.
- Provide excellent customer service in scheduling patient appointments.
- Control and request as appropriate inventory relevant to the reception area.
- Complete the day sheet and other outstanding paperwork to close out the day services.
- Properly bill and submit services to insurance companies while keeping the patient accurately informed.
Other functions
- Receive and organize office materials and supplies.
- Receive, sort, and distribute incoming and outgoing correspondence.
- Contribute to the overall practice needs by accomplishing duties as they arise and providing the results needed for a smooth-running practice as assigned
Qualifications
- High school graduate or equivalent
- Previous medical office experience preferred
- Strong customer service skills : communicator, listener & team builder
- Understanding of HIPAA
- Strong basic math skills
- Familiarity with OfficeMate a plus
- Embraces change
- Previous customer service experience
Travel Nurse (RN) - Home Health (Home Care) - Saco, Maine - 905326
Type of Patients: Adult med surg/oncology/Cardiac/Neurological/Respiratory/ Wound Care/GI/GU patient. Patient Ratios: Case Manage 20-25 patient with an expectation of 5-6 visits per day; may use as re-vistor if agency needs change at any time during contract. Concierge state licensing program for RN...
Dispatcher- Patient Care Support Services
Monitors Epic bed board Organizing and prioritizing requests for patient care items. Maine Medical Center is a Magnet designated 700-bed tertiary care and teaching institution. MMC is Maine's largest hospital and a state-wide health care resource. MMC offers outstanding career opportunities and qual...
Patient Service Representative, Standish Primary Care
The patient service representative (PSR) will greet patients in a friendly and courteous manner, answer telephones, schedule appointments, and perform other overall general office duties as assigned. The PSR will also collect, verify, enter, and monitor patient data while complying with the federal,...
Research Nurse Specialist - Patient Care Services Administration
The Research Nurse Specialist position involves many aspects of research coordination with the Division of Nursing.The incumbent reports to and collaborates with the Director Center of Nursing Research and Quality Outcomes, the Principle Investigator, and relevant MMC Departments.The primary respons...
Dispatcher- Patient Care Support Services
Monitors Epic bed board Organizing and prioritizing requests for patient care items Data collection Customer service Answering incoming calls, dispatch This role requires strong communication and organizational skills and the ability to multi-task. ...
Bank Customer Service Representative / Req #1076
Customer Service Representative. Summary for the Customer Service Representative:. Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all dep...
Customer Service Representative
Customer Service Representative. The Baker Company and our customers, sales representatives, Baker product certifiers, engineering, manufacturing, traffic, credit, and the companys accounting staff to calculate and send quotes and sale orders, processes warranties, and fulfill customers various need...
Appointment Scheduler
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors.We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surg...
Wound Care Coordinator - RN
That's why we are looking for compassionate, motivated Registered Nurses - RNs with a wound focus to integrate and lead a patient-centered team approach for skin health and wound care as a Wound Care Coordinator - RN. We provide career ladders, education, and training opportunities so employees can ...
Patient Service Representative
The Patient Service Representative is the first point of contact for our patients and visitors. We are looking to add a skilled and personable patient representative to our team at the Brickhill clinic. If you have customer service experience, excellent people skills, and believe in a mission that f...