Principal Coordinator, Commercial Loan Servicer

Principal Coordinator,mercial Loan ServicerWest Creek 7 (12077), United States of America, Richmond, Virginia

Principal Coordinator,mercial Loan Servicer

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital Onemercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA or Plano, TX.

Capital Onemercial Core Operations is looking for candidates to support the growingmercial Loan Operations Servicing Organization.

The Corporate Banking Servicing Organization isposed of several teams dedicated to specific deal structures and Lines of Businesses.

The Agency Servicing Team and the Direct (Bilateral) / Member (Participant) Team support the entire Corporate Banking Loan Portfolio.

These teams support day-to-day operations of loans pertaining to unique or niche industries that require special handling and industry knowledge.

The ability to learn quickly and to adapt to change are important skills to the role as well as greatmunication skills and product knowledge.

Additionally, important is the ability to clearly conveyplex concepts and issues in a concise way; as well work collaboratively among stakeholders to help facilitate ongoing change management.

Some of the primary functions of the role include :

Perform high volume,plex monetary and non-monetary transactions onmercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.

Ability to work both independently and collaboratively through projects and day to day functions.

Utilize lessons learned and previous experience to performplex research and adjustments to loan system data.

Facilitates teamwork and continuity.

Solid knowledge required for the role and pursues new knowledge when required.

Positively accepts change and engages productively with team and relevant stakeholders.

Control and manage a portfolio of active credit facilities as the Loan Operations Servicer for a variety of Syndicated loans for themercial Corporate Banking line of business

Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations

Strong written and verbalmunication skills are required on a daily basis to maintain and provide customers with a consistent high level of service

Coordinate loan trading activity, including settlement coordination, obtaining required consents, and updating / maintaining the loan register

Work closely with respective business units and other internal partners to align needs and provide support as needed

Manage all exception and maintenance reporting for cash breaks analysis, reconciliations of interest, fees etc.

Review of, and extraction from, legal documents forpliance, interpretation and operational viability and support

Develop, design, and implement inter-departmental controls and risk reducing processes with the primary goal of maintaining accurate books and records

Prepare and submit periodic (daily and above) departmental and team reports and metrics

Establish and maintain Customer Satisfaction as the singular priority

Manage multiple workflow tools including Gmail, Salesforce, Customer Hotline

Work from Home Technology Requirements :

A secure home office environment that is free from background noise and distractions

A reliable private internet connection that is not supplied via cellular data or hotspot

A private network that is password protected where you have ownership or line of sight to every device on the network

Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions

ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered.

Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US.

If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements :

Candidates must live within approximately 50 miles of one of the hub locations based in 23238 or 75024 and befortableing in person whenever required with no less than 24 hours notice.

Basic Qualifications :

High School Diploma, GED or equivalent certification

At least 1 year of experience in Banking

Preferred Qualifications :

Bachelor's Degree or Military experience

1+ years of experience withmercial Loan Operations

1+ years ofmercial Loan Servicing experience

1+ years of experience with ACBS

1+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Capital One offers aprehensive,petitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employermitted to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an amodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at .

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable amodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job ID 1421301295