Clerk III, Unit Clerk

General Statement of Duties and Responsibilities :

The Department of Mental Health is seeking a dynamic and energetic individual to the position of Clerk III. The selected candidate will provide clerical support on an adult psychiatric unit.

The selected candidate must be flexible, dependable, and interact well with professional staff, clerical support staff and patients.

Please Note : This position is Full time, 37.5 hours per week. Days off are Saturday / Sunday

Duties and Responsibilities (These duties and responsibilities are not all inclusive) :

• Completes A / D / T and Unit Group Attendance assignments in accurate and timely manner.
• Arranges for clinical and medical appointments as ordered, coordination transportation and staff escorts with nursing staff to facilitate delivery of appropriate treatment.
• Answers telephones, transferring calls, taking messages, answering questions, to facilitate communications in the work area.
• Assists in emergency situations by placing telephone calls as directed to insure immediate response and maintain a safe working environment.
• Maintains patient charts, filing documents promptly in an orderly filing system to facilitate agency compliance with established regulations.
• Retrieves records, correspondence, etc. from charts / files for Xeroxing and communication purposes.
• Completes review of patient record at time of discharge to ensure accuracy and completeness of record.
• Receives and distributes incoming mail to facilitate effective communication and organization.
• Makes photocopies, faxes documents, utilizes computer as required to maximize time utilization.
• Types correspondence, memorandums and meeting notes as required to promote organization and communication.
• Reviews forms, lists (team list, bed list, etc.), documents and / or correspondence for accuracy and completeness.
• Maintains adequate supply of forms for unit and keeps them filed allowing accessibility.
• Operates standard office machines and equipment.
• Participates in maintaining a safe environment by requesting repairs for unsafe conditions, completing work orders and advising supervisory staff.
• Participates in hospital-wide committees as assigned.
• Practices principles of CARE when necessary to provide a safe environment.
• Actively participates in the Improved Operational Performance process at the office and hospital wide level to improve the quality of care
• Maintains and communicates to Nursing Staff a thorough knowledge of DMH, DPH, CMS and Joint Commission and HIPPA Standards in order to maintain standards of care.
• Other duties as requested / assigned.

Required Qualifications :

• Well versed in the English language including spelling, word meaning and word usage with the capability to read, write an comprehend the English Language.
• The ability to use proper English grammar, punctuation and spelling
• The ability to work accurately with names, numbers, codes and / or symbols.
• Ability to file material in accordance with standard filing procedures.
• Ability to maintain accurate records.

Preferred Qualifications :

• High School Diploma or GED
• Excellent communication and interpersonal skills
• Strong attention to detail
• Ability to prioritize and handle multiple tasks
• Given the population served, bilingual or multilingual fluency

About Tewksbury Hospital :

Tewksbury Hospital operates a 370-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health.

Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness.

A full range of services are provided including 24 / 7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6- bed dialysis unit, clinical laboratory, radiology, respiratory care, nutrition, speech / language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy.

Learn more :

DMH Mission Statement :

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities.

The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process :

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.

For more information, please visit and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license / certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

If you require assistance with the application / interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions about this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, option 4.

Qualifications :

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below :

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational / technical high school may be substituted for a maximum of one year of the required experience.

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational / technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.*

Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package.

We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities.

The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.