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Vice President of Retail Operations (Chicago)

Vice President of Retail Operations (Chicago)

Brick Executive SearchChicago, IL, US
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Base pay range

$250,000.00 / yr - $450,000.00 / yr

The Position

Director of Retail Operations

Location

Corporate Headquarters in Chicago with 50-75% travel to 40 stores

Overview

Lead operational efficiencies and discipline for the Brand's Fashion's 40 stores. Focus on store layout, inventory management (60k+ SKUs), compliance, new store openings, budgeting, loss prevention, and customer experience in a fast-fashion environment. Collaborate with regional managers and use tools like StoreForce for tracking.

Key Responsibilities

  • Operational Efficiencies : Develop and implement processes to streamline inventory, supply chain, and daily operations; identify cost-saving opportunities; monitor KPIs for performance.
  • Store Discipline & Standards : Enforce consistent standards for store layout, merchandising, visual displays, cleanliness, and compliance; conduct regular audits during travel; oversee health, safety, and loss prevention.
  • Inventory Management : Oversee handling of 40k+ active SKUs; optimize stock levels, turnover, replenishment, and vendor relations in fast-fashion cycle.
  • New Store Openings : Plan, execute, and support launches of new stores, including site selection, layout design, setup, initial operations, and tech integration.
  • Travel & Field Support : Visit stores frequently (50-75% time on road) to train staff, resolve issues, ensure alignment, and drive operational excellence.
  • Technology Utilization : Leverage StoreForce and other tools for metrics; integrate CRM, POS systems; drive tech solutions for efficiency.
  • Team Leadership : Recruit, train, develop, and motivate staff; coordinate with regional managers; provide guidance on best practices; build succession plans.
  • Financial Management : Develop budgets, manage P&L, control costs, analyze financial metrics, and ensure profitability.
  • Customer Experience : Define and enhance in-store customer journey, service standards, and engagement to build loyalty.
  • Cross-Functional Collaboration : Partner with merchandising, marketing, IT, and other teams for aligned strategies; communicate initiatives effectively.

Qualifications

  • Experience : 8+ years in retail operations, preferably fast fashion or apparel; proven track record in multi-store management, new openings, and high-SKU environments.
  • Skills : Strong in process optimization, inventory systems, leadership, analytics, P&L management; proficient with retail tech (e.g., StoreForce, POS, CRM); excellent communication and negotiation.
  • Education : Bachelor's in Business, Retail Management, or related field; MBA preferred.
  • Other : Willingness for extensive travel; analytical mindset; ability to drive change in dynamic, fast-paced environment; knowledge of industry trends and compliance.

    • Seniority level

  • Executive

    • Employment type

  • Full-time

    • Job function

  • Administrative, Customer Service, and Management
  • Industries
  • Retail Apparel and Fashion

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    Vice President Of Retail • Chicago, IL, US

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