At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.
We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy :
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time : giving back to our communities is important to us
- Employee Recognition Program convert your recognition points into gift cards
- Employee Assistance Program offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Job Description
This position is remote and can be located anywhere in the US.
We are looking for a talented individual
To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!
How we’re different
- Each customer interaction focuses around energy efficiency
- You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and / or status updates
- Each call can be a different utility customer and require a different type of service
- Wide range of support scripts verbatim, talking points, or simple usage guides
- Some programs utilize chat / email interactions with customers
- Personal performance data and progress accessible in real time
What you can apply Day 1
- Experience handling inbound or outbound voice calls
- Expertly navigating a script
- Supporting customers and tech inquires
- Comfort with a committed schedule with set lunches and breaks
- Appreciation for goals and performance metrics
Exciting candidates have
- High School Diploma or GED (required)
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound / outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction
- How can I help you? attitude
Remote Work Requirements :
- We provide a laptop, software, and all necessary equipment
- Home Internet requirements : Internet speed that meets our minimum standard : 10 Mbps upload / 20 Mbps download / 99% latencyGoogle : free speed test’ if you are unsureAbility to hardwire internet, plug directly into router
- Environment : Dedicated home office space, free of personal disruptionsTwo power connections
- You are scheduled to be on the phone throughout the entirety of your shift no flexibility to answer the door or be on-call care for others during scheduled work hours
Compensation :
$17 / hour + $65 / month internet stipend
Compensation Range
Currency
Type
Hourly
Any offered salary is determined based on internal equity, internal salary ranges, market data / ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.
g. JD / technology), for example.
Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.