L2 Tech Support

Requisition Number : 97253

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology.

With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

We are seeking a Systems Technician to work onsite from our client’s office in Durham, NC . You'll have the opportunity to utilize your technical skills and continue to learn new ones as a member of our team.

The Systems Technician performs installation, modification, repair, testing, and servicing of systems and communications equipment, including, but not limited to hardware and peripherals;

software configuration; voice, video and data conferencing devices. Incumbent will provide service to our client, providing the highest level of satisfaction.

• Job Location- Onsite in Durham, NC 27701
• Hours- Monday through Friday from 8 : 00am-5 : 00 pm
• Pay- $21.00 to $25.00 an hour, depending on experience.
• Contract to hire with incredible benefits to start (medical, 401K+, ESPP..)

Key Responsibilities :

• Support teammates in person and remotely.
• Provide White Glove support to executives and equivalent teams.
• Install, Configure, and Troubleshoot end-user PC Software and Hardware issues (Windows and Mac OS X)
• Troubleshoot and provide support for all warehouse-related equipment, such as printers, scanners, automation, paging systems, and AV equipment.
• Troubleshoot Android and iOS devices.
• Track fixed assets and inventory.
• Educate and set up new teammate’s hardware / software.
• Console into client server.
• Strong communication and documentation skills
• Strong experience with PC hardware and peripherals
• Strong experience with Android and iOS mobile device support
• Strong experience with Windows operating systems (Win10, Win11)
• Strong knowledge and experience with Mac OS
• Ability to research and provide solutions to complex technical issues.
• Strong experience supporting a variety of software (Adobe, Salesforce, SAP, Microsoft Office 365, Active Directory, AAD, Intune, and virtualized platforms)
• Hands on experience with network and server connectivity.
• Experience Supporting Encryption Software
• Experience utilizing standard ticket-handling applications.
• Strong Customer Services Skills and Experience
• Understanding of and ability to work in a large corporate environment and protocol required.
• Understanding of the computer imaging process and Auto-pilot process
• Ability to multitask with strong organization and time management skills. Able to respond effectively to inquiries or complaints urgently and in a timely fashion.

What you'll need to succeed :

3-5 years of experience in Desktop and End-user support in the IT field or a related field with a strong background in operating systems, desktop hardware, and peripheral support

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes : Durham North Carolina (US-NC) United States (US) IT Infrastructure & Support None US - Durham, NC