Resident Services Attendant-Overnight shift

Position Description :

This summer, Forefront Living is opening up a brand-new CCRC located in Plano, TX called The Outlook at Windhaven. Our mission is to come together and make each moment matter for those we serve.

The Outlook at Windhaven family is looking for individuals who want to be a part of our team and help continue our mission.

With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.

ESSENTIAL DUTIES :

• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better
• Is friendly and courteous to residents, patients and co-workers
• Answer phones within 3 rings, take messages and / or direct calls to appropriate party
• Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)
• Assist residents with various needs (i.e. make change, sell stamps, mail, schedule appointments)
• Collect resident fees and write receipts
• Prepare outgoing mail (i.e. first class, return receipt, UPS)
• Receive and distribute resident and facility mail
• Forward appropriate mail (i.e. deceased residents, residents moved)
• Routine clerical duties as assigned by the Business Office Manager / Resident Services Director
• Schedule guest cottages and collect appropriate fees
• Schedule residents appointments in accordance with established drive schedule an routine
• Report to the Business Office Manager / Resident Services Director all unusual situations, keeping her / him informed on problems, accidents or special needs arising from communications at front desk
• Maintain front office fax machine and copier machine (i.e. make sure all supplies are at appropriate stock levels)
• Distribute faxes to appropriate person in a timely manner
• Other duties a assigned by Business Office Manager / Resident Services Director

MINIMUM QUALIFICATIONS :

• High School graduate or GED
• 2 years experience on PBX or multi-line telephone systems
• Prefer front office experience, specifically interaction with customers
• Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine
• Ability to accurately make change
• Ability to communicate verbally and in writing, with residents, visitors, and staff
• Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas
• Ability to multi-task in a fast-paced environment with high demands
• Ability to maintain pleasant, caring and compassionate demeanor in stressful situations
• Ability to read, write and speak English
• Ability to perform Essential Duties
• Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
• Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
• Ability to comply with organizational and departmental safety policies and procedures
10 days ago