Associate Program Manager-Community Outreach

Associate Program Manager-Community Outreach

Energy, Environment & Infrastructure

Commercial Energy Division, Delivery Team

Philadelphia metro / Southern New Jersey

Ready to make a difference?

To support our growth, ICF is seeking an Associate Program Managerto support residential utility programs in southern New Jersey.

Working alongside program managers and our clients, this individual will manage program financials and results, monitor progress reports, and manage client relationships.

Candidate will also perform outreach services to strengthen connections with customers in the utility territory, secure sound results for programs, resolve service customer inquiries, and assist with the overall delivery of utility-sponsored energy conservation programs.

A successful candidate will have industry knowledge and be knowledgeable about project types, various technologies, the sales process, and key stakeholders.

This position requires interaction with internal and external industry experts as well as interaction across multiple teams to accomplish portfolio-wide goals and coordinate successful outreach and distribution events.

While the position is based in the southern New Jersey area, local business travel up to 75% may be required.

Why you will love working here :

Quality of life : Flexible workplace arrangements, work-life balance

Investment of the community : Donation matching, volunteer opportunities

Investment in you : Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

And many, many more

What you will be doing :

Collaboration with a multi-functional project team to ensure timely and professional completion of all tasks and achieve specific program goals and maintain client relationships.

Utilize industry knowledge to motivate community stakeholders to participate in programs that can reduce energy usage and costs for our mutual customers.

Coordinate and attend energy efficiency product distribution events.

Coordinate with manufacturer and retail partners to determine eligible product lists, set incentives, and place product orders.

Internal staff coordination of projects including, but not limited to, internal portfolio reviews, and working with internal and client program leads to provide ongoing status updates.

Achieving weekly and monthly targets for site visits, networking events and training seminars.

Delivering effective communication through technical assistance, program training, and guidance.

Ensuring incentive budgets, labor, and travel expenses remain within program budget.

What we need you to have (minimum qualifications) :

Bachelor’s Degree in (Energy / Environmental Studies, Communications, Business Admin, or related fields) and

3+ years of experience in managing customer accounts, fostering relationships, and providing superior service.

3+ years of experience in creating and executing sales and / or outreach strategies or promoting utility-sponsored energy efficiency programs.

7+ Proven experience in managing customer accounts, fostering relationshipsand providing superior service.

7+ years of experience in creating and executing sales and / or outreach strategies or promoting utility-sponsored energy efficiency programs.

Must have valid driver’s license, able to pass an MVR and pass a background check and drug test.

Must have a reliable vehicle for local travel. Requirements are between 30% to 75% of the time (reimbursement for mileage provided).

What we would like you to have :

Industry certification such as : CEM, CEA, or LEED-AP.

Established connections with community-based organizations including non-profits, schools, etc.

Experience coordinating and leading events.

Excellent verbal, interpersonal and written communication skills

Proficiency in MS Office Applications (Word, PowerPoint, Outlook, and Excel)

Ability to work independently in a fast-paced environment while maintaining multiple deadlines.

Demonstrated experience working as a project manager in a consulting environment or related workplace.

Strong analytical, detailed problem-solving, and decision-making capabilities

Ability to take direction and work independently towards final results.

Flexibility and adaptability to respond to new information, changing conditions, or unexpected obstacles.

Critical thinking : using logic and reasoning to identify the strengths / weaknesses of alternative solutions and approaches to problems.