Lead Service Technician

Job Description

Job Description

Job Summary :

Banko Overhead Doors is seeking a skilled and experienced Garage Door Service Technician Lead to join our team. The successful candidate will be responsible for leading a team of service technicians, ensuring high-quality service delivery, and providing expert-level installation, maintenance, and repair of residential and commercial garage doors and related equipment.

Key Responsibilities :

• Leadership and Supervision :
• Lead, train, and mentor a team of service technicians.
• Assign daily work orders and ensure timely completion.
• Monitor team performance and provide constructive feedback.
• Installation and Repair :
• Perform installation, maintenance, and repair of garage doors, openers, and related components.
• Diagnose and troubleshoot issues with garage doors and openers.
• Ensure all work is performed to company standards and customer satisfaction.
• Customer Service :
• Communicate effectively with customers to understand their needs and provide solutions.
• Address customer concerns and ensure a high level of customer satisfaction.
• Provide estimates and quotes for repair and installation services.
• Quality Assurance :
• Conduct quality checks on completed work to ensure adherence to standards.
• Maintain accurate records of service performed and parts used.
• Ensure compliance with safety regulations and company policies.
• Technical Expertise :
• Stay updated on the latest industry trends, products, and technologies.
• Provide technical support and guidance to the team.
• Assist in complex installations and repairs as needed.
• Inventory Management :
• Monitor and manage inventory of parts and equipment.
• Order necessary parts and ensure stock levels are maintained.
• Track and report usage of materials and supplies.

Qualifications :

• Experience :
• Minimum of 5 years of experience in garage door installation, maintenance, and repair.
• Previous supervisory or leadership experience preferred or demonstrated leadership skills.
• Skills :
• Strong technical and mechanical skills.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and customer service skills.
• Ability to lead and motivate a team.
• Certifications :
• Certification from the Institute of Door Dealer Education and Accreditation (IDEA) is a plus.
• Valid driver’s license with a clean driving record.
• Physical Requirements :
• Ability to lift heavy equipment and perform physically demanding tasks.
• Comfortable working at heights and in various weather conditions.

Benefits :

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

Show Up for Banko & Banko Will Show Up for You We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules.

We require all team members to show up for work with minimal call-outs based on our attendance policy.