Job Title : Senior Customer Support Representative
Job Type : Full-Time, Contract
Location : Redondo Beach, CA
Schedule : 1st Shift; 8 AM - 5 PM
Pay Rate : $15.00 per hour
Join Our Team in Beautiful Redondo Beach!
Are you a problem-solver with a passion for providing excellent customer service? Do you thrive in fast-paced environments, where no two days are the same?
We are looking for a Senior Customer Support Representative to join our dynamic team in Redondo Beach, CA. As the key contact for our valued customers, you will ensure their satisfaction by managing shipments, solving issues, and providing real-time updates on orders.
This is a fantastic opportunity to sharpen your skills in logistics and customer relations while being part of a supportive, growth-driven team!
Why You’ll Love Working With Us :
Make a Real Impact : Be the go-to person for customers, ensuring smooth operations and building lasting relationships.
Professional Growth : Gain hands-on experience in logistics, order management, and customer service, setting the stage for your career advancement.
Positive Work Environment : Work with a collaborative and friendly team that values innovation, initiative, and problem-solving.
Stable Schedule : Enjoy a consistent Monday-Friday schedule with weekends free, allowing for work-life balance.
Scenic Location : Work in Redondo Beach, a beautiful coastal community with vibrant energy and stunning surroundings.
What You’ll Do :
Customer Engagement & Support :
Be the face of the company respond to customer inquiries about shipments, deliveries, and orders.
Provide clear, timely updates on shipment schedules, tracking details, and order statuses.
Handle customer calls and emails with a professional and approachable manner, delivering excellent service every step of the way.
Order Management & Shipment Coordination :
Accurately process customer orders, ensuring all details are correct in the system.
Coordinate with internal teams and external vendors to schedule pickups, deliveries, and manage shipments.
Track and monitor deliveries to ensure they arrive on time, handling any issues that arise.
Problem-Solving & Resolution :
Quickly resolve shipping issues like damaged goods, delayed deliveries, or missing items, ensuring customer satisfaction.
Escalate complex problems to appropriate departments when needed and follow up to ensure they’re resolved efficiently.
Documentation & Reporting :
Prepare and manage important shipping documents such as bills of lading, invoices, and packing lists.
Keep accurate and up-to-date records of customer interactions, shipment details, and any service issues for auditing and reporting purposes.
Logistics Troubleshooting :
Proactively address logistical challenges, including routing issues, carrier delays, or customs problems.
Ensure smooth operations by escalating and resolving any obstacles to successful deliveries.
What We’re Looking For :
Experience in customer service, preferably in logistics, shipping, or related industries.
Strong communication skills, both written and verbal, with an ability to resolve issues calmly and effectively.
A knack for organization and detail someone who can juggle multiple priorities without missing a beat.
Proven ability to handle complex situations and provide excellent customer care.
A team player with a proactive, can-do attitude who thrives in a fast-paced environment.
Ready to Take the Next Step?
Join a company where your skills are valued, your contributions are recognized, and your career can grow! If you are driven by helping others, solving problems, and ensuring seamless customer experiences, this role is for you.
Apply Now to be part of a forward-thinking team and start making an impact today! We look forward to hearing from you!
Pay Details : $15.00 to $22.57 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https : / / www.pdstech.com / candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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