SUMMARY
The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives.
Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation.
In addition, achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.
Provides leadership, training and supervision; delegates day to day operations to the Assistant Branch Manager or other branch personnel.
MAJOR DUTIES / RESPONSIBILITIES :
Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
Actively pursue business development relationships within his / her community. Sell products and services to meet sales goals.
Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates.
Ensure a high quality of client service. Assist clients with the implementation of solutions, and monitor overall client satisfaction.
All other duties as assigned.
BASIC QUALIFICATIONS :
High School Diploma or GED from accredited institution
3-5 years of consumer finance experience or related industry experience
Personnel management and budgeting skills
Effective communication, organization and sales skills
Proficient working knowledge of industry related loan software, Microsoft Windows, Excel and Word Applications
PREFERRED / DESIRED QUALIFICATIONS :
Industry-related experience
Bilingual, Spanish / English
Ability to relocate
COMPENSATION :
The salary range for this position is $62,000 - $70,000 annually, based on the specific Knowledge, Skills, Abilities and / or Experience of the selected candidate.
This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
WORKING CONDITIONS :
Normal office environment
Ability to travel, occasionally overnight
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