Atlassian Product Support Analyst

Dutech Systems
Texas, US
Remote
Full-time

Job Description

CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements :

Candidates that do not meet or exceed the minimum stated requirements (skills / experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required / Preferred

Experience

Required

Experience working with JIRA, Confluence and other Atlassian products; with Linux operating systems or Microsoft Server operating systems.

Required

Experience creating complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes.

Required

Experience creating conditions, validators, and post functions; make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.

Required

Experience using JIRA REST APIs for integration with other tools like Jenkins, and Integration / Automation frameworks.

Required

Experience creating and managing users, groups, projects and user permissions.

Required

Experience with SQL and JQL to create and manage queries, filters, dashboards and reports.

Required

Experience troubleshooting access and / or performance issues, engaging Atlassian and / or app vendor when necessary.

Required

Experience creating and maintaining JIRA Projects and Confluence Spaces.

Required

Experience with Agile methodology lifecycle.

Required

Experience migrating Atlassian Server platform to Atlassian Data Center or Cloud environments.

Preferred

Experience analyzing and providing direction for compatible software with the Atlassian tool suite.

Preferred

Experience Maintaining Agency / Division Roadmaps within JIRA tool.

Preferred

Experience maintaining and developing new processes for each JIRA Add-Ons.

Preferred

Experience creating filters and dashboards and troubleshooting issues associated with them.

Preferred

Experience building, maintaining, and ensuring Continuous Integration / Continuous Delivery (CI / CD) pipelines that deploy to cloud and local resources using tools such as Bamboo and Jenkins / Hudson.

Preferred

Experience providing user and process metrics for Executive Leadership.

Preferred

Experience monitoring system performance and recognize when intervention is required.

Preferred

Experience gathering requirements for business processes and converting into JIRA workflows while focusing on metrics collection.

30+ days ago
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