Director, Business Process (Remote)

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions.

Since 1889, First American (NYSE : FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years.

We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Business Process management roles lead resources dedicated to the analysis of processes, procedures and work instructions and are focused on driving improvements in efficiency and quality through more effective business processes, elimination of non-value added or duplicate efforts.

Provide leadership and manage execution to help define and evolve business processes, evaluate quality issues, measure current process performance, analyze root cause defects, and develop targeted process improvement opportunities with process owners / business leaders.

Plan and implement quality assurance and compliance processes. Partner with other groups to maintain alignment and continuity with business objectives.

What You'll Do

The Director, Business Process provides strategic leadership and manages teams to define, evolve and execute business processes.

Directly oversee multiple departments / teams and partner with cross functional leadership to maintain alignment and continuity with broad business objectives

• Strong focus on examination and quality improvement efforts
• Serve as the Underwriting liaison for redrafting procedures to meet our customers' needs
• Directs activities for evaluating and optimizing business processes focused on improving operational efficiencies, quality, service, and profitability
• Partner with business leadership, Operations, Customers and Underwriting in the execution of strategic projects and evaluate the success on an ongoing basis.

Engage subject matter experts and cross-functional groups for input and suggestions. Contribute to next generation strategy initiatives and pressure test various proposals and initiatives

• Serve as a peer to Directors and act as a leader for our division, our customers and our underwriting contacts
• Implement goals, objectives, and work standards for the department. Provide documentation, tools, and training to support the adoption of new business processes
• Ascertain opportunities to develop initiatives and execute common procedures and best practices from within the industry.

Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.

• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline and manages teams of employees focused on process and performance improvement.
• Drive the in-depth analysis of existing workflows, identify areas needing improvement, and implement change.
• Establish process and tools used to collect and measure relevant data; produce data-driven analysis of critical functions.

Consult and advise leadership on process and performance improvement opportunities

Represent team to ensure identified business needs are communicated to the impacted parties while developing changes to process that will impact all groups.

Work closely with technology team to envision, design, and test varying enhancements and initiatives to improve workflows and ensure cohesive cross functionality in the organization

• Direct efforts to inform and educate business leaders regarding change management projects which will impact production and / or work processes.
• Manage automation strategy goals as well as maintenance of all automation processes throughout the operation.

What You'll Bring

• Bachelor’s degree of equivalent combination of education and experience; advanced degree preferred
• 10+ years of directly related experience
• Requires very strong examination background and extensive knowledge of the industry
• 8+ years progressive management experience
• Demonstrated competency in executing strategic plans
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results, and appropriately allocating resources
• Analytically driven approach to management and decision-making
• Track record of innovative strategic thinking combined with pragmatic, roll-up-the-sleeves execution, and results delivery
• Proven people management and leadership skills
• Proven ability to work with and influence senior management
• Strong, professional, and effective verbal and written communication skills
• Ability to foster a positive and motivating work environment, encouraging feedback and innovation
• Self-motivated with critical attention to detail and deadlines
• Ability to adapt well to change in direction and priority in a fast- paced and deadline-oriented environment

Salary Range : $94,200.00 - $219,800.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success.

We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.