Regional Support Engineer Site Lead

Job Description

Job Description

Salary :

Regional Support Engineer Site Lead

Fort Liberty, North Carolina

ACTIVE TS clearance with SCI eligibility required

PVM is actively seeking a Regional Support Engineer Site Lead located in Fort Liberty, North Carolina. In this role, you will oversee and manage technical support operations within a designated region.

This role involves providing advanced technical assistance, leading a team of support engineers, ensuring optimal performance of IT systems, and coordinating with other departments to implement and maintain technology solutions.

The RSL acts as a contact hub for all site leads in their region, facilitating communication across all domains back to the program manager and Contracting Officer’s Representative (COR).

Additionally, this role requires in-depth knowledge of the Unified Command structure, joint doctrine, and joint policies, particularly in the context of Special Operations mission planning.

Responsibilities :

• Lead and mentor a team of regional support engineers, providing guidance, training, and performance evaluations.
• Coordinate and oversee daily support operations, ensuring timely and effective resolution of technical issues.
• Develop and implement best practices and standard operating procedures for the support team.
• Provide high-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex technical problems, escalating issues as necessary to other IT departments or vendors.
• Ensure all incidents and service requests are logged, tracked, and resolved in the company's ticketing system.
• Collaborate with project managers and other stakeholders to support the implementation of new technologies and system upgrades.
• Manage and execute regional IT projects, ensuring alignment with corporate objectives and timelines.
• Ensure compliance with company policies and regulatory requirements in all project activities.
• Act as the primary point of contact for regional clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
• Conduct regular meetings with clients to review support performance and address any concerns or feedback.
• Develop and deliver training programs and documentation for end-users.
• Provide engineering and technical administration, embedded data services, and analytical support for workflow development and data source integration.
• Offer mentorship and expert utilization of multiple software capabilities to solve information challenges, including those that are mission critical.
• Deliver support across the SOF Information Environment (SIE), including Tactical Local Area Networks and other DoD military hardware and End User Devices.

Requirements :

• ACTIVE TS clearance with SCI eligibility required
• 5+yrs experience required
• In-depth knowledge of the Unified Command structure, joint doctrine, and joint policies.
• Detailed working knowledge of processes and procedures for using automated tools to plan, support, and execute Special Operations roles for mission planning.
• Ability to develop processes and techniques which enhance the mission planning environment and reduces the workload for other mission planning support Contractors.

Education :

Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.

Tools :

• Strong knowledge of hardware, software, and network troubleshooting and support.
• Experience with IT service management (ITSM) tools and practices.
• Proficiency in various operating systems (Windows, macOS, Linux) and enterprise applications.
• Familiarity with cloud technologies and virtualization (e.g., AWS, Azure, VMware) is a plus.

Why PVM?

At PVM, we mean it when we say we value diversity. As a PVM team member, you will work with people from all different backgrounds that are passionate about the problems we solve for our customers and are focused on delivering value for our clients.

Our culture encourages problem solving, leadership, and innovation, and creates an environment that will support your professional and personal growth.

Here are a few highlights of the advantages of being a part of the PVM community :

• Opportunities for growth and advancement
• Tuition / Training reimbursement
• Peer bonus program

PVM delivers digital services that help government agencies unlock the power of their data for good and maximize the value of their technology investments.

We design, develop, and deploy solutions to solve mission-critical problems. PVM is a black- and service-disabled veteran-owned small business and was founded by a retired Naval officer out of frustration with the status quo with one goal in mind : to help his fellow Shipmates solve the problems they were facing every day.

Today, we continue to be driven by that same goal, and are focused on taking on our clients’ missions as our own to make a difference in the communities we serve.

PVM believes in equal opportunity employment. We won't discriminate against any employee or applicant based on race, gender, nationality, age, religion, disability, military status, or sexual orientation.

As a company and as individuals, we're committed to providing an inclusive and welcoming environment for our team, our family members, and our clients.