Job Description :
Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry.
With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology.
Boart Longyear is looking to hire a new IT Service Desk Technician based in our West Valley City, Utah USA office. You will support internal customers and mobile devices related to IT-related products and services.
Responsibilities will include :
Minimum Qualifications :
- Basic understanding of networking principles, practices and technologies, especially the TCP / IP protocol suite, including working knowledge of DNS, WINS and DHCP
- Support personal computers & mobile devices on Android, iOS, Mac OS, and Windows · Coordinate / provide input to technical teams and aid in developing best practice solutions
- Document business processes, configurations, and other associated functional specifications
- Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.
- Work and communicate effectively with an extensive IT team
- Occasional Travel Physical Locations · Driver’s License
Microsoft Skills :
- Experience working with Microsoft Active Directory, Microsoft 365 Fundamentals including understanding of security best practices and principles
- Experience with the Windows OS settings and configuration
Service Desk Skills :
- Ability to follow established processes and procedures.
- Identify critical system issues with large scale impact to the business and escalate those issues appropriately
- Tracking of all work via ticketing system
- PC hardware and software troubleshooting and problem solving
Mobile Device Administration Skills :
- Understanding of device connectivity to internet and corporate networks
- Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements
- Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required).
- Self-motivated and able to work alone.
- Customer focused.
- Continuous improvement and system enhancement focused.
- Positive and pleasant attitude.
Education and Experience
- Bachelors Degree Computer Technician, or equivalent, or corresponding work experience
- Minimum of 2+ years of experience with Microsoft Systems
Compensation, Benefits and Perks
Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance.
For full time employees, Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities.
If hired, you can expect :
- a strong compensation plan
- medical, vision, and dental program
- retirement program
- employee recognition rewards program (BRAVO)
- employee assistance program
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