Clinical Education Consultant

Job Description

Overview

At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes.

Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you!

The Clinical Education Consultant (CEC) works collaboratively with Field Sales and Project Management to provide education and clinical expertise during pre-sale, installation, and post-sale activities.

The CEC consults with the customer during the planning phase to develop education programs to train customer end-users to meet our customers' unique needs.

The CEC provides remote and / or on-site support during installation, including pre-implementation classroom education on the clinical application of our patient monitoring solution.

This is a highly impactful role to the customer experience and the overall success of Spacelabs monitoring solution implementation.

This role requires up to 90% travel including driving and flying. You should be based close to a major metropolitan airport.

A company car is included in the total comp package.

Responsibilities

• Provide customer training on all clinical applications of equipment specific to the care area. Provide webinars and remote and / or on-site meetings to assist the customer in gaining an understanding of the Spacelabs Solution while determining best practices.
• Assess and document clinical workflow in the various care area departments using Spacelabs equipment.
• Outline recommended options that address the best use of Spacelabs Solution. Assist with the development of hospital procedures for Spacelabs Patient Monitoring Solution before customer education and implementation.
• Work with Clinical Education Program Specialist to develop customized clinical documents and product training tools based on workflow processes.
• Work with Clinical Education Program Specialist to get customers set up with e-learning.
• Adhere to Spacelabs established education format and customer protocols.
• Work closely with Clinical Solutions Specialist and other internal partners (e.g. Sales, Service, Project Managers, Clinical Solutions Manager) to coordinate installation and training events at the assigned customer site, ensuring a positive customer experience.
• Provide comprehensive product training to hospital clinical teams and physicians on the Spacelabs Solution including : Pre-install trainingUser-specific classes to enhance training to workflow responsibilitiesEnhanced Resource User TrainingPhysician training on Clinical Access
• Manage and organize all required documentation and training records for FDA and other regulatory compliance for all clinical training.
• Support customer go-lives covering various shifts
• Periodically perform evaluations of the utilization of Spacelabs clinical solution at customer sites.
• Communicate all relevant customer information including product and / or customer feedback or opportunities to appropriate Spacelabs personnel.
• Participate in departmental clinical presentations.
• Develop and track metrics, benchmarks, and success criteria to measure the efficiency and effectiveness of training.
• Develop clinical education program schedules in accordance with the required timeframe (per the customer order).
• Properly document and report all activity in a timely manner, as required.
• Maintain all assets (i.e., company-issued laptop, vehicles, etc.) in good condition.
• Utilize efficient time management and cost containment in all activities, in order to meet schedule and budget requirements.
• Demonstrate professionalism and a positive, solutions-oriented approach when interacting with co-workers and customers.

Remember that you are the on-site representative for Spacelabs model a corporate culture that creates a positive experience for customers, patients, and families centered on the Spacelabs Solution.

• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Licensed Registered Nurse required.
• Bachelor of Nursing (BSN) preferred.
• 8+ years of overall professional experience to include : 5+ years of nursing experience in Emergency Department / Critical Care required.

3+ years of experience as a Clinical Educator in industry preferred.

• Previous teaching / in-servicing experience in an educator or preceptor type role strongly preferred.
• Experienced user in PowerPoint, Excel, and Word required.
• Comfortable with equipment and computer use, WebEx, etc., as a remote user. Ability to manage multiple, complex priorities within demanding timeframes.

Strong project management skills.

• Highly developed relationship-building skills, and strong presentation and communication skills.
• Experience working positively and productively in a team environment. Highly collaborative.
• Demonstrated effective presentation skills, with strong verbal and written communication skills.
• Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor.
• Successful completion of Spacelabs training required (including training done at Company location). Must become fully competent in the application and operation of all products in all care areas.
• Work various shifts as deemed necessary for successful installation and training; often working as sole Spacelabs representative at customer sites
• Required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at the customer site.
• May be required to complete applicable US federal background checks and meet requirements for access to US government facilities and / or government IT networks.
• Must be eligible to work in the U.S. without sponsorship.
• Should be based near a major metropolitan airport.
• Bilingual Spanish / English a plus!
30+ days ago