Inbound Customer Service

Job Description

This is a remote position.

Company is the nation's leading managed healthcare organization specializing in the management of non-emergent healthcare transportation benefits.

The client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations, and hospitals.

It offers a complete outsourcing solution to their clients.

What to Expect

• Assist members :
• With transportation to and from appointments.
• In resolving issues with previous appointments.
• With a transportation recovery where a scheduled trip has failed.
• With benefits eligibility.
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety.

This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.

• Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments to effectively address and resolve transportation and eligibility issues.

Requirements

Capabilities of Top Performing Service Partners for this Program

• This is a best-fit opportunity for Service Partners who want to service Monday - Friday from 9 : 00 a.m. 5 : 00 p.m. ET - as 90% of intervals offered fall in this window.
• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, ability to manage stress, and ability to work under pressure.
• Demonstrate excellent writing and verbal communication.

Benefits

Affordable PPO Healthcare and Dental Options Available

Requirements

• Capabilities of Top Performing Service Partners for this Program - Respond to incoming contacts from customers in a professional and efficient manner.
• Maintain knowledge and ability to effectively articulate the brand, products, policies, and procedures. - Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences.
• Mitigate customer escalations through effective decision making and problem-solving skills. - Leverage multiple systems and tools to effectively handle customer contacts.
• Simultaneously handle multiple tasks including contact handling and data processing. - Passion for working within a group environment that delivers exceptional customer experiences.
• Demonstrated customer service skills, preferably in a retail and / or contact center environment. - Effective decision-making, problem-solving and follow-up skills.
• Excellent verbal and written business communication skills. - Ability to multi-task in a fast-paced environment and handle shifting priorities.
• Strong attention to detail. - Intermediate computer skills, including proficiency in Windows navigation and MS Office. - Luxury retail experience
7 days ago