Account Manager: Truckload

Job Description

Job Description

RS Group / Staton Logistics is a leading provider of comprehensive logistics solutions dedicated to delivering top-notch services to our clients.

As a Logistics Coordinator / Account Manager, you will play a crucial role in ensuring the seamless operation of our logistics services while fostering strong relationships with our clients.

Key Responsibilities :

Account Management :

• Develop and maintain strong relationships with clients to understand their logistics needs and expectations.
• Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
• Monitor and manage client accounts to ensure high levels of satisfaction and retention.

Logistics Coordination :

• Plan, coordinate, and oversee logistics operations in our Truckload team.
• Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods.
• Collaborate with internal teams.

Problem Solving and Issue Resolution :

• Proactively identify potential issues in the operations and implement effective solutions.
• Handle any logistics-related problems that arise, ensuring minimal disruption to client services.
• Communicate effectively with clients regarding any changes or delays in delivery schedules.

Data Management and Reporting :

• Maintain accurate records of all logistics activities.
• Generate regular reports on logistics performance and present findings to management and clients.
• Utilize logistics software and systems to track and manage shipments, ensuring data integrity.

Continuous Improvement :

• Stay up-to-date with best practices in logistics and supply chain management.
• Identify opportunities for process improvements and implement changes to enhance service quality.
• Participate in training and development programs to continuously improve skills and knowledge.

Qualifications :

• Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment.
• Strong understanding of logistics operations, including transportation, warehousing, and distribution.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational skills and the ability to work under pressure.

What We Offer :

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to be a part of a dynamic and growing company in the logistics industry.

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