Senior Account Sales Representative

Date posted : 09 / 23 / 2024 Requisition Number : 2024-40890 Business unit : Marketing Location : Charlotte, North Carolina Areas of interest : Multi-Tenant Sales, Sales Position Type : Full Time SMD300

JOB SUMMARY

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas / properties with 50+ doors through door-to-door solicitation, lobby events and by building strong relationships with property managers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
• Solicits residential customers through door-to door solicitation, lobby events and by building / maintaining strong relationships with property management
• Generates incremental revenue from existing customers by adding new / additional services
• Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved
• Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions
• Attends and actively contributes to sales meetings and training programs
• Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
• Collect and account for funds and provide receipts according to Company policies and guidelines

REQUIRED QUALIFICATIONS

• Required Skills / Abilities and Knowledge
• Knowledge of cold call sales skills, persuasion, and clear communication skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and / or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Valid driver's license with a satisfactory driving record within Company required standards

Required Education

High School Diploma or equivalent work experience

Required Related Work Experience and Number of Years

Experience in sales or customer service - 1

PREFERRED QUALIFICATIONS

• Preferred Skills / Abilities and Knowledge
• Knowledge of communications technologies and services, with an emphasis on data networking fundamentals
• Knowledge of cable or telecommunications services
• Experience with consumer education of products and services
• Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required.

Preferred Related Work Experience and Number of Years

2+ years sales or relevant work experience

WORKING CONDITIONS

• Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
• Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.)
• Exposure to moderate noise levels
• Must be able to work evenings and weekends
• Variable hours : may include weekends, holidays, and split days off

SMD300 2024-40890 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.