Senior Deal Desk Specialist - Sales Operations

Job Description

Summary

IFS’s Deal Desk is the key operation that supports the Sales organization with all aspects of the Quote to Close process cycle by supporting a sales transaction from pricing a quote through to a contract signature.

Senior Deal Desk Specialists are the business partners and trusted advisors to Sales to ensure that all requirements within the Quote to Close Process are achieved with the best efficiency and speed possible.

They are the first line for the administration of all the documentation required to execute a software license transaction, ensuring that revenue on a customer-signed agreement is optimized as the best possible transaction for both the Customer and IFS and that revenue can be booked successfully.

The role requires understanding of financial, legal, and technical product knowledge related to IFS Software Licensing and IFS Cloud Hosting Services.

Responsibilities include :

• Manage, prioritize, and proactively track assigned business opportunities for the current quarter and future quarters to ensure timely submissions and active engagement on deal strategy and negotiations.
• Ensuring compliance of sales deals with any relevant company policies, procedures and processes or other requirements ( Government specifications).

Manage the approval process for sales transaction in the IFS Approval Request system.

• Assist and advise Sales with product configurations and pricing proposals.
• Draft, review and administer any documentation required for sales transactions and their approval.
• Act as first line support to the sales team on revenue recognition or contractual matters relating to sales transactions, act as liaison to Finance and Legal Departments on those transactions.
• Provide interpretation and analysis of existing customer contractual documents where required.
• Interact with all internal business partners required in the execution and closure of sales transactions. Finance, Presales, Legal, Technology Alliances, Partner Managers, Product Managers, Corporate and Global functions.
• Interact with external clients and vendors at various levels on contract and business-related matters, if required.
• Ensure fiduciary responsibility to IFS.
• Other duties and projects as may be assigned in relation to the Deal Desk team.

Qualifications

• Experience and understanding of software licensing and contracting, including perpetual, subscription, hosting services and SaaS models.
• Experience and understanding of Software & Maintenance revenue recognition criteria and regulations (ASC606 and IFRS15).
• Good knowledge ERP software portfolio and solutions, IFS products or related ERP software vendors, preferred but not required.
• 5+ years’ experience in a Sales Operations, Contract Management or Deal Desk environment.
• Strong PC skills with Microsoft Office products, especially MS Word and MS Excel.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Agile mindset with a proven ability to multi-task and work under pressure, meet deadlines and able to work independently.
• Good presentation skills and ability and confidence to interact with both internal and external customers.
• Ability to act with tact and discretion and a sense of humor.
• Must be responsible and able to handle confidential information.
• University Degree in Finance, Accounting, or Business preferable, equivalent training or previous experience
• Team Work, Commercial Awareness, Communication, Influencing Others, Customer Orientation, Thoroughness, Self-Confidence, Flexibility.
• Ability to see business use cases from strategic through to operational levels.
• Ability to prepare materials with a high degree of accuracy.
• Demonstrated ability to variable day to day activities and manage multiple and competing priorities.
• Curious, eager to learn, and willing to roll your sleeves up and dig into a dynamic growth culture.
30+ days ago