Customer Experience Representative - Anchorage Airport
We are hiring now for immediate openings. Responsibilities include :
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer / Disability / VeteransMust be at least 18 years oldHigh School Diploma or G.
E.D. requiredMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative supportMust have a valid driver's licensewith no more than 2 moving violations and / or at-fault accidents on driving record within the past 3 years, andno drug or alcohol relatedconvictions on driving record within the past 5 years (DUI / DWI)Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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