IIM BPO Project Manager

Overview

The IIM BPO Project Manager is responsible for Conversion Services / Document Management Solutions that form the basis of the information Services.

This responsibility includes project supervision, resource monitoring, and assistance with reporting and development of specialized programs for tracking and organization per contract.

The IIM BPO Project Manager coordinates relationships with other members within the KMBS IIM Practice to complete timely project schedules.

The IIM BPO Project Manager has overall responsibilities for BPO Project Supervisors, Production / Imaging Technicians, Project Coordinators, and Assistants.

The IIM BPO Project Manager will often be responsible for numerous projects running simultaneously in possibly many work locations.

Contacts

The position requires contact with applications and technical support personnel from computer hardware and software companies.

The IIM BPO Project Manager will accompany management in sales presentations. An overall working relationship with all IIM personnel is desired.

Responsibilities

Essential Position Functions :

• Ability to fully understand a document capture project using analysis, planning and strong management skills to implement and complete on time, and within budget
• Ability to understand and write the Standard Operating Procedure (SOP) of scanning projects from start to finish
• Ability to travel to short-term onsite client projects, both locally or within the U.S
• Ability to work with a wide level of client personnel, such as Project and IT points of contact
• Ability to work with a wide level of IIM personnel Sales, Account Managers, Professional Services, etc.
• Responsible for creating the project Statement of Work (SOW)
• Responsible for providing project estimates based on the scope of work and volumes
• Ability to communicate both written and verbal reports and updates on projects
• Ability to learn new software programs and use them in appropriate situations
• Provide budget and project tracking with the various MS Office products including MS Excel and Project
• Ability to accommodate a flexible work schedule
• Willingness to pitch in on various tasks, as needed
• Ability to manage both IIM BPO personnel, as well as temporary staff
• Work closely with Sales and Marketing to provide support and knowledge expertise on new opportunities, new projects, and assigned projects
• Ability to keep all levels of management, sales and marketing, and finance / accounting updated with accurate and timely project status and tracking
• Work closely with Clients to include face-to-face meetings, regular telephone contact and continuous reporting and updating on project status
• Act as the liaison between IIM BPO staff and Clients on on-site work
• Assist Technical Director with daily supervision of project and personnel
• Ability to perform routine drop-offs / pickups of boxes of client documents
• Ability to quality check work progress and output
• Be responsible for output of the assigned team
• Ability to assist / perform job setup and breakdown
• Ability to plan paper capture solutions and recognize bottle-necks / breakpoints in the process
• Ability to fully document project through SOP’s, workflow diagrams, station instructions, and after project review
• Relay critical information in a timely manner to the Technical Director; to include :
• Customer concerns
• Equipment breakdown / failures
• Software failures
• Personnel Issues
• Ability to train assigned personnel in new processes, software, and hardware
• Responsibility for project logistics to include chain of custody, inventory, tracking, requests, and exception handling
• Attention to detail and focused on quality output

Authority

• Oversee many activities for IIM BPO including scheduling and prioritizing group activities
• Advise IIM BPO personnel
• Coordinate activities with IIM BPO and other KMBS groups
• Provide technical leadership to IIM BPO

Qualifications

Education Requirements

Four- year college degree or satisfactory completion of a business or project management curriculum from an accredited school is highly desirable

Experience Requirements

• Mid-level position with 4 years of business experience or 4 years of related hardware / software applications used within KMBS IIM BPO
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Understanding of document capture methods and software; specifically Kofax Capture is desired
• Unparalleled attention to detail and quality
• Excellent customer service skills
• Ability to manage hourly workers
7 days ago