A company is looking for a Manager, Member Success Operations to lead their service center team.Key Responsibilities : Oversee daily operations of the Member Success organization, ensuring team availability and resource alignmentSupport KPIs and implement best practices to enhance customer satisfaction and operational performanceCollaborate with leadership to align operational goals with strategic planningRequired Qualifications : Minimum of 2 years of leadership experience in a customer care / call center environmentMinimum of 3 years of experience with call center operations, including training and workforce managementExcellent understanding of call center technology and software applications, with experience in Zendesk preferredAbility to analyze data and make data-driven decisions to improve performanceSound knowledge of call center operations, performance metrics, and quality assurance processes
Member Success Operations Manager
A company is looking for a Manager, Member Success Operations to lead their service center team. ...
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