Service Advisor

Job Description

Job Description

Best Line Equipment is currently seeking a Service Advisor at our Harrisburg, PA location. As a Service Advisor, you are responsible for assisting in the internal operations of the Service Department, promoting efficiency and productivity, reporting directly to the Service Manager.

Job Type : Full-time

Estimated Annual Income : $50,000 - $60,000

Benefits Include :

• Medical, dental, vision, and Rx, effective day one!
• 401(k) with partial company match
• Short- & long-term disability
• Basic and supplemental life insurance
• Employee Assistance Program (EAP)
• Employee discount
• Paid vacation, sick time, and holidays
• Company provided uniforms / clothing
• Boot reimbursement

Service Advisor Job Overview :

• Assist the Service Manager in day-to-day operations of Service Department.
• Track repairs and their causes, schedule technicians, and process warranties.
• Log customer's requests for repairs and allocate what parts are needed and the time required to make the repair.
• Schedule equipment maintenance as well as assign work to technicians and dispatch road technicians.
• Convey information to both the customer and the service manager in a timely fashion.
• File details of inquiries and needed parts, pricing, and labor estimates then compile the estimated price for the repairs and the final bill.

Service Advisor Requirements :

• High school diploma or equivalent preferred
• A strong understanding of equipment technology and the equipment industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with technicians, customers, and management.
• Valid Driver's License

Why work at Best Line?

Best Line Equipment is a leading provider of heavy equipment, construction materials, and related services for Pennsylvania and beyond.

We proudly represent top brands like Bobcat, JLG, Develon, and Stihl, offering our customers the best solutions for their needs.

Beyond our comprehensive product selection, we are recognized for our exceptional customer service and commitment to employee satisfaction.

Best Line is the only equipment company in Pennsylvania to be listed on the Best Places to Work in PA list - an honor we have received four times in the past six years.

At Best Line Equipment, we strive to incorporate leading-edge technology into our business while keeping the well-being of our employees and customers at the forefront of our operations.

We believe that it takes great employees to build a great organization and we are passionate about helping our people grow professionally and embrace teamwork in everything they do.

Our culture is based on our corporate values and centers on job satisfaction, diversity, and a shared responsibility to serve the customer.

If you would enjoy the chance to make your mark with the premier equipment rental, sales, service, and parts company, consider a future with Best Line Equipment.