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Customer Experience Specialist

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a CX / UX Specialist to optimize and enhance user experience across its digital platforms.Key ResponsibilitiesSet strategic direction for customer experience initiatives and align them with business goalsAdvocate for the customer perspective and ensure their voice is integrated into decision-makingLeverage customer insights and analytics to inform strategies and drive continuous improvementRequired QualificationsExperience in customer experience (CX) and user experience (UX) designAbility to collaborate across departments and build strong stakeholder relationshipsProven track record of driving measurable business outcomes through innovative CX strategiesFamiliarity with data analysis and using insights to enhance user interactionsClearable, active DoD Secret clearance required

18 days ago
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