At MilliporeSigma as the IT End User Services Specialist, you will be accountable for the delivery of IT support, services, and customer experience, at our US sites.
In this role, you will guide customers through all support processes (including Global) when needed. Act as 2nd and 3rd-level onsite support for incident management.
Work as part of the local IT team supporting all onboarding and transfer requests.Provide support for any integration (M&A) activities.
Work with Global teams (Application Support, Infrastructure, and line of business) to resolve complicated and advanced IT-related issues locally.
Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end-user software and hardware.
Always provide a positive and supportive experience for our colleagues. Seek support from team members in difficult situations.
Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).
Engage in Innovation activities such as process improvements, pilots, PoCs, etc.Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleagues.
Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to IT Infrastructure and EUS.
Travel (Up to 5%) Mostly within North America; Occasional day trips to other Lenexa offices.Physical Attributes : Lift at least 25lbsSit or stand for extended periods of time Who You Are : Minimum Qualifications : High School Diploma or GED2+ years of experience in a customer-facing role supporting laptops, desktops, Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel), Active Directory1+ years of experience supporting mobile devices (iPhones, iPads) Preferred Qualifications : Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Jamf, Mobile Iron, etc.
Experience supporting macOS devices.Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCMBachelor’s Degree in any disciplineITIL Certification
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At MilliporeSigma as the IT End User Services – Specialist, you will be accountable for the delivery of IT support, services, and customer experience, at our US sites. Physical Attributes:Lift at least 25lbsSit or stand for extended periods of time Who You Are:Minimum Qualifications:High Scho...
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