Quality and Customer Experience Manager

VirtualVocations
Olympia Heights, Florida, United States
Full-time

A company is looking for a Quality & Customer Experience Manager to enhance service quality and customer satisfaction.Key ResponsibilitiesDesign and implement innovative processes for high-quality content and service deliveryDevelop and execute strategies to transform client interactions into exceptional experiencesCreate feedback mechanisms and establish performance metrics to drive improvementsRequired QualificationsMaster's degree in Business Administration, Marketing, or a related field5+ years of experience in quality management or customer service rolesProven track record of implementing data-driven approaches to enhance service qualityExperience with digital marketing tools, AI applications, and CRM systemsFamiliarity with AI-driven content strategies and customer service automation

5 days ago
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