Financial Aid Specialist

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The primary duty of the Financial Aid Specialist is to produce reports and pinpoint students in need of error resolution, following established procedures, policies, and regulations.

This position primarily focuses on processing duties and entails minimal direct engagement with students. The Financial Aid Specialist reports to the Director of Financial Aid.

Essential Duties

• Review Programs of Study for Load Status report and resolve reactions.
• Run Cost of Attendance Reaction Review report and resolve reactions.
• Run Need Packaging Reaction Review report and resolve reactions.
• Run Inactive Periods report and identify students for cleanup.
• Run anticipated disbursement report and identify students that need resolved.
• Assist with SAP appeal processing and moving students through the business process.
• Review name mismatches on student accounts and provide appropriate clean up.
• Run scheduled maintenance and cleanup of historical student accounts.
• Assist with determining duplicate accounts and providing appropriate resolutions to student accounts.
• Assist with residency review and make appropriate adjustments to student accounts.
• Provide backup support to other team members.
• Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
• Performs other duties as assigned.

Salary $36,000 annually

Knowledge, Skills, and Abilities

Knowledge of the organization and administration of various higher education academic

and social programs.

Knowledge of campus and community resources.

Knowledge of state, federal, and campus rules, regulations, and requirements related to

campus academic and social programs.

Ability to coordinate the activities of campus academic and / or social programs.

Ability to evaluate collected information and formulate into recommendations.

Ability to compile information into report form.

Physical Demands / Work Environment

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is :

Frequently :

• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking
Constantly :
• Hearing
• Hearing
• Repetitive motion
• Talking
• The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading; and / or visual inspection at distances close to the eyes.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Education and Experience

The formal education equivalent of a bachelor’s degree with a major in general business or related field; plus one year of experience in student financial aid or related area.

Other job-related education and / or experience may be substituted for all or part of these basic requirements.

NWACC is an Equal Opportunity Employer, please see our EEO policy.