Customer Support Specialist
Description :
Reports To : Customer Support Manager
Job Summary : The Customer Support Specialist is responsible for scheduling and administrative support for all mitigation projects.
The Customer Support Specialist is the contact point for customers, project managers and technicians from initial inspection through project completion.
What you will do :
- Create multiple positive customer experiences over the phone and through email
- Effectively communicate with internal and external customers
- Daily oversight of projects within assigned territory from first notice to completion of project
- Maintain schedule and coordinate daily dispatching of field personnel
- Review, validate and identify missing project documentation
- Maintain a sense of urgency in response to new leads, requests for information and questions
- Assist with other tasks as assigned
Working Schedule :
Monday Friday 8am-5pm
Rotating on call schedule (including some evenings and weekends)
Additional hours during weather events including, but not limited to, holidays and weekends
What you get :
- Competitive Wages
- Position Training for Skills in our Industry
- PPE and Tools are Provided
- Paid Vacation (full time employees, 30 hours per week)
- Insurance Benefits (full time employees, 30 hours per week)
- Opportunities to advance in our growing company
PM22
Requirements : What you bring :
What you bring :
- 3-5 years of customer service or similar experience
- Attention to detail and strong problem-solving skills
- Strong computer skills including ability to quickly move between multiple systems
- Excellent verbal and written communication skills
- Ability to prioritize when faced with multiple interruptions
- Must be punctual, motivated, take initiative and demonstrate strong leadership skills
Physical abilities :
- Must be able to sit for extended periods
- Must be able to operate a computer and phone
Compensation details : 21-23 Hourly Wage
PId926d1620435-26276-34787753
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