Product Manager II

Description

TicketNetwork's Product Management team is looking for an experienced candidate to lead key initiatives that enhance our e-commerce applications and overall customer experience.

The position will assist in driving key company initiatives from ideation through public adoption and will require technical understanding deep enough to define product requirements for the APIs and other back-end systems.

The Product Manager will be responsible for developing product visions based on market dynamics, data analytics, and industry insight.

The individual will help establish a strategy for a suite of product implementations through the road mapping of features and their releases, in collaboration with both business and engineering stakeholders and client interactions.

They will work with various departments across the organization and provide leadership during all phases of the products life cycle, ensuring its successful release and adoption.

Primary Responsibilities :

Include the major duties and tasks of the position but are not limited to :

• Define and contribute to product roadmaps, including major feature sets to be delivered, and timing of minor and major version upgrades.
• Define and document detailed requirements (product requirements documents, user stories, PBIs or similar) in support of development efforts.
• Develop and sustain deep understanding of how our applications are used and consumed by customers, including future enhancement requests and strategic differentiators of our services vs competitors.
• Approve and oversee product releases, create release notes, documentation, and notify and train support teams.
• Communicate regularly with product stakeholders to ensure their needs are met and requirements / goals are achieved.
• Evaluate the expected ROI of specific feature sets or new products and compare to actual results if implemented.
• As subject matter expert (SME), manage day-to-day operations of product(s), coordinate product maintenance / support efforts, and evaluate reported bugs for escalation and triage.
• The position will also be responsible for :

o Business case development and justification to organizational leadership.

o Track feature requests and bug reports.

o Some travel may be required (less than 10%) for conferences, on-site client visits / training, etc.

o Collaboration with team members.

o Ownership of the quality and user adoption of product releases.

o Monitoring of product usage and needed enhancements / fixes.

o Liaison between technical support, sales, and engineering teams.

o Own and regularly update product guides for external clients.

o Directly interface with customers to solicit feedback and provide direct support.

Work schedule :

Monday - Friday 9am -6pm

• Must be able to participate in production code pushes that occur outside of normal working hours and be available in emergency situations if production issues arise.
• While no official on call schedule is required of the position, there may be times post production launch of a product that there will be short on call periods for production reported issues and product questions.

Position Requirements

Required Skills :

• Solid grasp of developing applications including some combination of web applications, mobile applications, desktop applications and services or APIs.
• The ability to manage the trade-offs between delivering products on time and on budget, while balancing the demands of user needs and project constraints.
• Strong communication skills (verbal & written).
• Excellent organization, planning, and prioritization skills.
• Excellent collaboration skills.
• Aptitude for analytical reasoning.
• Excellent cross-functional project management skills.
• Knowledge of Agile / Scrum Methodologies.

Required Experience :

• 3+ years of experience in delivering software products.
• 2+ years of experience working in a product management environment.
• Experience with Scrum or other agile development methodology, including prior experience as a Product Manager.

Preferred Experience :

• Direct experience in the ticketing industry.
• Knowledge of sports leagues / playoffs, concert tours, music festivals, and the live entertainment space.
• Working in a fast-paced, market-driven organization.
• Leading and mentoring team members
• Prior experience as a developer, tester, or equivalent experience on a software engineering team.
• SQL Server experience a plus.
• Experience with user centered design concepts.

Education :

Bachelor’s degree required, preferably in Computer Engineering, Computer Science, Management Information Sciences, Engineering, Business / Economics or related fields.

Full-Time / Part-Time Full-Time Shift Days Division TicketNetwork, Inc. Exempt / Non-Exempt Exempt Req Number PRO-24-00001 Location Hartford County - TN EOE Statement We are an equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.