VP, Writer & Publisher Relations

We are seeking a Vice President with strong customer service experience to join our Writer & Publisher Relations team based in Los Angeles.

Servicing our songwriters and publishers, you are confident in a client-facing, account management role, and have a track-record of providing excellent customer service and building long-term relationships.

The Vice President will communicate with Kobalt publishing clients as well as senior colleagues across the business on a regular basis.

The Vice President will be the point of contact for any escalated customer service matters internally and externally, and will coordinate with the appropriate departments to resolve any problems related to the administration of Kobalt’s repertoire.

To be successful in the role, you need to have expertise in music publishing, including copyright terms, knowing who the key organizations and stakeholders are, and how royalties flow in this highly complex part of the industry.

You need to have both analytical and technical skills, the ability to prioritize and delegate tasks, and a strong customer service-oriented attitude.

Our clients are our top priority, so you have to be customer service minded as well as a natural organizer able to juggle multiple priorities while providing a first class service to Kobalt publishing clients.

WHAT DOES A VICE PRESIDENT, WRITER & PUBLISHER RELATIONS AT KOBALT DO?

• You oversee the global Writer & Publisher Relations department with Senior W&PR team members in Kobalt’s main offices reporting directly to you.
• You are the primary point of contact for internal and external escalated issues associated with the administration of Kobalt’s repertoire.
• You develop and maintain relationships between Kobalt and its key publishing clients.
• You liaise closely with heads of other Kobalt departments to refine and optimize administrative processes.
• You work closely with senior leads in Kobalt’s creative team, providing updates and performance insight regarding client accounts.
• You develop and maintain an expert understanding of all areas of Kobalt’s internal system and processes, and all areas of Kobalt’s business to effectively respond to client queries.

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR?

• You are experienced in a client-facing, account management role in the music industry with expert understanding of music publishing and comfortable explaining key terminology, rights flow of copyright, royalties etc.
• You have strong interpersonal skills with the ability to build and maintain long-lasting relationships with clients and colleagues, a high level of written and verbal communication coupled with strong people-management skills ideally managing global teams.
• You are detail-driven and highly organized, with an analytical mindset and numerical skills.
• You are an adaptable team player comfortable working in a fast-paced and evolving environment, comfortable with changing priorities and high intensity situations while maintaining professionalism and poise as well as sensitivity to confidential information and material.

If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!