Mechanical Service Support Technician

Job Title : Mechanical Service Support Technician

Location : Springfield, OH Area (Hybrid Option Available)

Salary : $75,000 - $92,000 base + 20% target bonus (Total annual potential : $110,000)

Position Summary :

A valued client of ours is seeking a Mechanical Service Support Technician with a strong mechanical aptitude and a passion for problem-solving.

This role involves providing remote troubleshooting support to customers, troubleshooting mechanical issues, and collaborating closely with sales and engineering teams.

While a Bachelor's degree in Mechanical Engineering is preferred, our client is open to candidates with a demonstrated ability to learn quickly and strong mechanical skills.

This role is ideal for individuals looking to combine their mechanical expertise with a customer-oriented mindset, working in a supportive and collaborative environment.

If you have the skills and motivation to excel in a technical support role, we encourage you to apply!

Key Responsibilities :

• Provide remote support via phone and email for technical issues, troubleshooting, and conversions.
• Collaborate with Sales and Engineering teams to address customer concerns and provide innovative solutions.
• Adapt to changing situations and manage ambiguity effectively.
• Participate in continuous learning to maintain knowledge of industry standards and best practices.
• Support occasional travel (up to 10%) to customer sites for hands-on troubleshooting and support.

Key Competencies :

• Problem-Solving : Ability to diagnose complex mechanical issues and implement effective solutions.
• Troubleshooting : Skill in assessing mechanical problems and identifying appropriate corrective actions.
• Customer Service Oriented : Strong focus on customer satisfaction and responsive communication.
• Adaptability : Capacity to adjust to changing situations and thrive in a dynamic environment.
• Self-Development : Commitment to continuous learning and professional growth.
• Team Collaboration : Ability to work effectively in a team environment, especially with Sales and Engineering.
• Communication Skills : Strong verbal and written communication skills for effective interaction with internal and external stakeholders.

Qualifications :

• Bachelor's degree in Mechanical Engineering preferred, or equivalent experience in a mechanical or technical field.
• Proven track record as a fast learner with strong mechanical aptitude.
• Experience in a technical support or engineering role is a plus.

Work Environment :

• Initial training period of approximately 3 months, based on individual performance.
• Potential for hybrid schedule (2 days work from home, 3 days in office) after training, provided performance and reliability standards are met.

Additional Benefits :

• Competitive salary with monthly bonus potential.
• Opportunity for growth and development within a dynamic team.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.