In-Plant Solutions Specialist

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co.

a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Watch to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 16163

Employment Type : Full Time

Job Category : Metalworking

Work Location : Nashville, TN

State or Province : Tennessee (US-TN)

Potential Work Location :

BRIEF POSITION SUMMARY :

DUTIES and RESPONSIBILITIES :

• identification, collection, and logging of all available Cost Savings Statistics.
• Manages the MSC ControlPoint Solutions which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
• Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.
• Participation and engagement in customer plant and / or production meetings, strategic initiative projects, Lean / Six Sigma events.
• Collaborates with the account team to maximize customer satisfaction and future projects
• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.

Consults with other associates and strategic suppliers to locate the most effective sources of information.

• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure effective and lasting problem resolution.
• Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

JOB TITLE : In-Plant Solutions Specialist

INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

SKILLS :

• Excellent problem-solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communications skills are also required.
• Working Industrial knowledge preferred.

add sales competency verbiage)

OTHER REQUIREMENTS :

• A valid driver’s license and the ability to travel up to 10% of the time may be required.
• A valid driver’s license is required

Why MSC

People. Collaboration. Insight. That’s how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.