Trainer (Remote Call Center)

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Professional & Technical Services, LLC , a Chenega Professional Services’ company, is looking for a Trainer II.

The Trainer II will support the TRICARE Call Center that facilitates the health care needs of our military population and their beneficiaries by responding to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments.

The Trainer II has responsibility for implementing, evaluating, and delivering the in-house / new hire training for Call Center Supervisors and Customer Service Representatives (CSR).

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities.

We actively strive to channel our highly engaged employee’s knowledge, critical thinking, and determination to innovate scalable solutions for our clients.

Responsibilities

• Developing and coordinating on-line and in-house training for Supervisors and CSRs to ensure all personnel receive adequate training on all topics.
• Developing training topics based on monitoring observations, changes to standards, policies, and procedures.
• Ensuring that all CSR goals and objectives are properly prepared to coincide with the Agent’s monthly review.
• Completing all monthly CSR reviews in conjunction with the Supervisors.
• Supporting the development and implementation of Performance Improvement Plans (PIPs) for CSRs who fail to meet monthly standards, to include next steps in coordination with Supervisors.
• Customizing reports to effectively manage agent activities (avoiding non-peak times).
• Other duties as assigned

Qualifications

Bachelor’s degree and four (4) years’ experience or combination of academic education, professional training or work experience.

Knowledge, Skills and Abilities :

• Ability to measure and assess staff training needs.
• Innovative Thinking.
• Embrace Efficiency.
• Flexibility, creativity and the ability to adapt to a changing work environment.
• Organizational and planning skills, with strong multitasking and prioritization skills.
• Excellent verbal and written communication and interpersonal skills.
• Computer proficiency, particularly in Microsoft Office Suite applications such as Excel, PowerPoint and Outlook.
• Demonstrated leadership ability, team management and interpersonal skills.
• Excellent analytical and abstract reasoning skills, plus excellent organization skills.
• Familiarity with and understanding of basic Medical Terminology; a Basic Medical Terminology Course is preferred, but not required.

Final salary determination based on skill-set, qualifications, and approved funding.

Many of our jobs come with great benefits Some offerings are dependent upon the role, work schedule, or location, and may include the following :

Paid Time Off

PTO / Vacation hours accrued per pay period / 136 hours accrued annually

Paid Holidays - 11

California residents receive an additional 24 hours of sick leave a year

Health & Wellness

Medical

Dental

Vision

Prescription

Employee Assistance Program

Short- & Long-Term Disability

Life and AD&D Insurance

Spending Account

Flexible Spending Account

Health Savings Account

Health Reimbursement Account

Dependent Care Spending Account

Commuter Benefits

Retirement

401k / 401a

Voluntary Benefits

Hospital Indemnity

Critical Illness

Accident Insurance

Pet Insurance

Legal Insurance

ID Theft Protection

Teleworking Permitted?

Teleworking Details

Fully Remote, must have high speed internet.

Estimated Salary / Wage

USD Up to USD