Desktop Support Analyst

Description :

This role will be onsite 5 days a week at Corporate HQ in Brentwood, TN

Our client which is a major competitor in their industry is seeking a dedicated and proactive Desktop Support Technician with 2-5 years of experience in hardware break / fix, primarily with PCs and desktops.

The ideal candidate will have a strong emphasis on customer service and be able to provide white-glove service, as they will be onsite with executives across the company.

Responsibilities :

Hardware Support : Diagnose, troubleshoot, and resolve hardware issues for PCs and desktops. Experience with mobile phones and applications is a plus.

Imaging Computers : Light experience with imaging computers is required.

Customer Service : Provide high-quality customer service to all levels of the organization, with a heavy emphasis on supporting company executives.

On-Site Support : Be available on-site 5 days a week to provide immediate assistance.

Qualifications :

2-5 years of experience in hardware break / fix, primarily with PCs and desktops.

Experience with mobile phones and applications is a plus.

Light experience with imaging computers.

Strong customer service skills and the ability to provide white-glove service.

Excellent communication and interpersonal skills.

Note : This role requires a heavy emphasis on customer service and the ability to work well with executives across the company.

The ideal candidate should be proactive, dedicated, and able to handle a variety of tasks in an efficient manner.

Skills :

Desktop, Customer service, Active directory, Windows

Top Skills Details :

Desktop, Customer service, Active directory, Windows

Additional Skills & Qualifications :

2-5 years of experience in desktop support or a similar role.

Strong knowledge of Windows and macOS operating systems.

Proficiency in troubleshooting hardware and software issues.

Experience with Active Directory, Office 365, and remote desktop tools.

Excellent communication and customer service skills.

Ability to work independently and manage multiple tasks simultaneously.

Relevant certifications (, CompTIA A+, Microsoft Certified : Modern Desktop Administrator) are a plus.

Experience Level : Intermediate Level

Intermediate Level

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.