Job Overview
- Provide support services during designated service operation hours, as directed by the client and / or company management
- Have proactive communication with both client and company management
- Understand the requirements and instructions from company management, delivering services in alignment with these directives, including adherence to Bring Your Own Device (BYOD) policies
- Engage with all relevant company-provided documents and training materials
- Submit company required reports, attend requested meetings, training courses
- Mentor and train new team members if necessary
- Follow team manager’s requests / instructions to operate IT operation support team
Key Responsibilities
- Provide technical support to client users as an IT Support member
- Provide and manage client IT support operation-related documents
- Understand and follow client’s requests and instructions
- Expand the business with existing and new clients
Requirements and Skills
- Very flexible adaptable mindset and embraces challenges, particularly in response to sudden changes in requests, workflow, rules, responsibility range, and environment
- Strong drive to handle heavy workloads with determination and motivation
- Shows a strong determination to reach set goals
- Possesses a minimum of 3 years of experience of user operation support
- Strong attention to details with the ability to troubleshoot issues and provide resolutions
- Team-oriented personality
- Excellent communication skills
- Microsoft Office (Outlook / Word / Excel / PowerPoint)
- English (speaking and writing) skill
- Capable of lifting and carrying items weighing up to 20 lbs
Additional Information
- Ensure readiness at the client's operational site prior to the commencement of service operations
- Adhere to attire guidelines provided by the client and / or company management while on-site
Work Environment
Client’s site (Remote / Locations where computers and phones can connect to the Internet, in case client requests for special occasions such as Covid-19 outbreak)
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