Building Ambassador

The mission of the Office of Facilities Planning and Management (OFPM) in the School of Medicine is to plan for and manage the facilities needs of the School of Medicine community in the areas of facilities operations, capital planning and budgeting, projects from programming through occupancy, space inventory, and facility assets.

In the pursuit of this mission, the office has an immediate opening for multiple Building Ambassador positions.

Please make sure you read the following details carefully before making any applications.

Reporting to the Stanford Research Park Program Coordinator, the Building Ambassador will serve as the primary point of contact for building occupants.

This role will greet visitors, manage visitor check-in and check-out processes, and route them to the appropriate building occupant and / or location.

Additionally, the Building Ambassador will answer phone calls and emails directed to the main building contact number / email, respond to general building queries, and manage deliveries and pick-up of incoming and outgoing building mail and packages.

This position requires a daily onsite presence and will be based in Stanford Research Park. This is a 100% onsite position.

Stanford Research Park is located on the San Francisco Peninsula between El Camino Real and the foothills of the Santa Cruz Mountains, south of Stanford University’s main campus and west of Palo Alto.

It encompasses roughly 1.7 square miles. The School of Medicine continues to expand its presence in SRP, such that by 2025 approximately a third of our research space will be in the Research Park.

A nexus of innovation, SRP is where people come together to collaborate, discover, and break new ground.

Duties include :

• Greet visitors and route them to appropriate individuals, answer phones, and serve as a resource on unit procedures and general inquiries.
• Disseminate routine communications such as memos, notices, emails, and letters.
• Perform office duties including, but not limited to, handling of incoming and outgoing mail, entering data into basic tables, reports, or spreadsheets, making copies, and monitoring and ordering of office supplies.
• Manage deliveries and mail room space for the assigned building.
• Administer calendars for building shared conference rooms and common areas.

DESIRED QUALIFICATIONS :

• 2 years of relevant experience in a professional environment.
• Prior experience in customer service or hospitality a plus.
• Proficient in Microsoft Office.
• Comfortable multi-tasking and prioritizing tasks without guidance.
• Excellent interpersonal skills.
• Punctual with a strong attendance history.

EDUCATION & EXPERIENCE (REQUIRED) :

High school diploma or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED) :

• Basic computer skills and demonstrated experience with office software and email applications.
• Ability to follow through and complete assigned tasks.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.

PHYSICAL REQUIREMENTS :

• Constantly perform desk-based computer tasks.
• Frequently sitting.
• Occasionally stand / walk, reach / work above shoulders, grasp lightly / fine manipulation, grasp forcefully, use a telephone, sort / file paperwork or parts, lift / carry / push / pull objects that weigh up to 10 pounds.
• Rarely twist / bend / stoop / squat, kneel / crawl.

WORKING CONDITIONS :

Work will be onsite Monday Friday.

WORK STANDARDS :

• Interpersonal Skills : Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety : Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns;

uses and promotes safe behaviors based on training and lessons learned.

Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide.

The expected pay range for this position is $26.65 to $32.64 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position.

The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees.

Specifics about the rewards package for this position may be discussed during the hiring process.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities.

Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.

Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.

Employees may also perform other duties as assigned.

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